VoIP Providers & Business Phone Companies in Lisbon Falls, ME

Custom Technology Group, commonly abbreviated CTG, is a telecommunications and electronic systems provider in Lisbon Falls, Maine. For a number of years it has served customers across the southern and central parts of the state. It positions itself as a single, locally supported team for businesses that need phones, networks and security equipment handled together. The company says its priorities are service and value.

Business phone and VoIP systems

Telephone systems are the heart of what CTG does. It designs, installs and maintains them for organizations ranging from two phones to roughly two hundred. Each customer is steered toward a system that suits its needs and budget. The choices include VoIP for small businesses, networked multi-site arrangements and enterprise-grade unified communications. Buyers comparing providers should note that CTG sells and services on-premises equipment rather than only a hosted subscription.

One platform the company singles out is the Iwatsu ECS. In its standard form it supports 48 ports, and optional hardware lets it scale to 1024. It can be moved to Voice over IP at any point, so an earlier investment is not wasted.

Calls can be sent to a mobile phone, a home number or an answering service when staff are away. On-site administrators and extension users can adjust features and call routing from a web browser. The system offers hundreds of voice processing features, among them:

• Automatic call distribution and hunt groups
• Call recording, monitoring and barge-in
• Call park, transfer and conference
• Station coaching and whisper paging
• Direct inward dialing and music on hold
• Voicemail and automated attendant integration

Related telephony and network services

Alongside its phone systems, CTG handles a broader set of connectivity work:

• PBX systems and business-class VoIP
• SIP trunking
• Computer-telephone integration
• Local and wide area networks
• Wireless and paging systems
• GN Netcom/Jabra headsets

Conferencing and surveillance

The company also supplies video and audio conferencing. Every project is overseen by an experienced project manager who serves as the customer's dedicated contact. The work includes setting up the unit at the customer's site, configuring it, troubleshooting and testing it, and training end users during the same visit as the installation.

For physical security, CTG offers surveillance packages with IP, bullet, dome, anti-vandal, indoor and outdoor, and covert cameras. These work with feature-rich recorders, each able to connect up to 64 cameras, plus immediate alert sensors. Live video can be watched on a TV, computer, tablet or cellphone wherever a data connection exists, and the cameras include HD, night vision and wide-angle options. Video and computer presentation systems are part of its electronic systems range too.

Equipment brands and working approach

CTG works on equipment from many manufacturers, including Alcatel Lucent, Iwatsu, Norstar, XBlue Networks, LifeSize and Konftel, as well as Valcom, Vivotek, Leviton, Panduit, CyberPower and Microsoft. That breadth suits organizations that must keep older telephone hardware running while they plan a staged move to IP.

The firm says it can tailor any project to a client's specifications and promises to get the job right the first time. For businesses in southern and central Maine seeking a nearby partner for phones, networking, conferencing and cameras, CTG presents itself as a practical choice.