VoIP Providers & Business Phone Companies in Auburn, ME

Connectivity Point is a technology infrastructure contractor headquartered in Auburn, Maine. Business phone systems are one part of a wider portfolio that also covers structured cabling, audio visual and collaboration tools, security systems and ongoing maintenance. For buyers comparing VoIP providers, the firm is best understood as a design-and-install integrator that plans, deploys and supports voice platforms from established manufacturers, rather than as a standalone carrier.

Phone systems and VoIP options

The company builds three styles of telephone environment. Cloud-hosted VoIP suits organizations that would rather not keep a server on site, and the firm positions it as an economical fit for small and mid-sized businesses, backed by an on-call arrangement and quick-response support.

Premises-based PBX systems, which the customer owns or leases along with the server hardware, are recommended for settings such as hotels, schools, healthcare, manufacturing plants and municipal public safety buildings. A hybrid design blends on-site equipment with remote cloud users. Its sales engineers help each client decide which model matches its mobility, maintenance and data storage priorities.

Connectivity Point also supplies SIP trunking, which carries calls over an internet connection and can work with an existing PBX in place of conventional landlines.

The company notes that SIP service makes it easier to route inbound calls, assign direct numbers to key staff and pass a full dispatchable location to emergency call centers in line with the Ray Baum Act e911 rules. Brands listed on its telephony pages include Intermedia Unite, NEC Univerge Blue, NEC communications platforms, Mitel MiVoice Business and CyberData IP endpoints.

Related communication services

• Overhead paging and speaker systems for offices, retail, industrial and campus settings
• Nurse call design, installation and upgrades for healthcare facilities
• Cellular amplification to strengthen in-building mobile coverage
• Structured copper, fiber and wireless networks that phone systems run on
• Equipment sales and programming, rollouts and maintenance of installed systems

The firm works with commercial construction, finance and insurance, government and municipal agencies, healthcare, hospitality and retail, K-12 and higher education, manufacturing, and professional and legal offices. Its published project examples include telephony work for Maine Regional School Unit 14 in Windham, a phased multi-discipline remodel of the Hannaford corporate headquarters, and telephony and paging design at Rhode Island T.F.

Green International Airport. After a project is finished, clients can request service for moves, repairs or troubleshooting, and an on-call operations team handles after-hours and holiday emergencies.

Doug Watt started the business in March 2002 with four technicians after the Maine office he managed for a Massachusetts telecom integrator shut down. It began handling projects nationwide in 2006, added Rhode Island through the purchase of Computer Telephone, Inc. in 2018, and absorbed security provider DaneTech in late 2020.

Beyond Auburn, it keeps offices in Cranston, Rhode Island; Worcester, Massachusetts; Salem, New Hampshire; and Columbia, South Carolina. The company emphasizes technical skill and the role of its staff, many of whom were promoted from technician roles, and it has been recognized as a Best Places to Work employer in South Carolina, Rhode Island and its home state of Maine.