VoIP Providers & Business Phone Companies in Taunton, MA

Since 1979 MDCOM has provided innovative and effective telecommunications solutions to organizations of all shapes and sizes. We specialize in telephone, networking and video surveillance solutions by leading manufacturers such as NEC, Mitel, Dell and Axis.  We have been providing 24x7x365 emergency service for over 30 years.  From our corporate headquarters in Taunton MA, we dispatch our own factory certified technicians.  We also provide remote support for many systems and applications, ensuring your solution is running 24x7 to provide maximum benefit for your business.  Give MDCOM a call at 508.821-1800 for a complimentary evaluation of your business communications needs.

RetroFit Technologies is a managed IT services firm headquartered in Taunton, Massachusetts, that works with organizations across the state and the wider New England region. Its core business is outsourced and co-managed IT, but the company also helps local businesses move their telephone service off legacy lines and onto internet-based VoIP business phone systems. That makes it a fit for buyers who would prefer that one provider handle both the phones and the network they depend on.

VoIP and business phone services

RetroFit helps companies replace older, costly phone equipment with VoIP platforms that place calls over the internet. The firm says it guides clients toward a plan that matches their requirements and budget, and it presents VoIP as a sensible choice for smaller businesses that want lower recurring costs and room to grow. Features it highlights include:

• Auto-attendants and intelligent call routing to improve customer service
• Support for staff working from home, remotely or across several sites
• Integration of the phone system with other business applications
• Simpler day-to-day management than traditional phone systems

Broader IT and security services

Phone service sits within a much wider portfolio. RetroFit offers fully managed IT, supplemental staff for internal IT teams, help desk support, IT consulting and professional services, backup and disaster recovery, hardware procurement, break-fix and onsite work, and Microsoft 365 migration and consulting. On the security side it provides security audits, email security and archiving for Microsoft 365, remotely managed SIEM, endpoint and ransomware protection, perimeter and firewall management, and awareness training for end users. It describes a zero trust approach and a security and network operations center that is staffed and run locally, with monitoring around the clock.

How it works with clients

Engagements start with a free introductory consultation, after which RetroFit drafts a tailored services plan, whether the client wants to hand over its entire IT function or only fill specific gaps. New clients then go through a structured onboarding process in which they meet key team members and review a plan with defined milestones. The company stresses that it combines remote assistance with in-person visits and keeps its help desk and operations center in-house rather than outsourcing them.

Industries served

RetroFit works with commercial businesses, nonprofits, schools, healthcare organizations, and state and local government, including municipalities. It holds Commonwealth of Massachusetts statewide contracts ITS78 and ITC73 and also lists ITT85, and it belongs to nonprofit and senior-care associations in Massachusetts, New Hampshire and Rhode Island.

Background and credentials

Founded in 1983, the firm is family run and led by President and CEO Jacqueline Lawlor, who joined in 2009 as its senior sales executive and bought the company in 2019. RetroFit is certified by the Massachusetts Supplier Diversity Office as a Women-Owned Business Enterprise. It has appeared on CRN's MSP 500 and Security 100 lists, and its staff contributed to an NBC 10 news segment about ransomware attacks on Massachusetts municipalities.