VoIP Providers & Business Phone Companies in Leicester, MA

Business Communications Systems, Inc., which operates under the shorter name BCS, is a telecom contractor serving companies throughout Central Massachusetts. The firm is headquartered in Leicester, a town located a short distance west of Worcester. Its coverage extends to many communities in the region, including Worcester, Shrewsbury, Framingham, Fitchburg, Leominster, Lowell and Southbridge. Because BCS works across voice, data and video, an organization can turn to a single provider for telephones, network cabling, overhead paging and camera surveillance.

Cloud and Internet-Based Calling Choices

Instead of steering every customer toward one product, BCS first studies the way a business functions day to day and then builds a VoIP solution that fits. Its principal offerings include:

• Hosted PBX service delivered via Intermedia Unite. This cloud-based platform requires no hardware on the customer's premises. Every staff member receives a personal direct number, satellite locations and home-based workers are tied together, mobile phones connect seamlessly, and voicemail messages can be converted to text and forwarded to an inbox.
• SIP trunks, which supply dial tone across a broadband link to a phone system a company already owns. Organizations can retire conventional copper circuits, obtain extra direct-dial numbers or out-of-area numbers, and add backup routing, all while keeping their current equipment.
• VoIP Virtual Private Server hosting, where an Asterisk FreePBX platform operates in the cloud. Customers retain the ability to create new users, select their preferred handsets and switch SIP trunk providers whenever they choose.
• On-site and hybrid platforms blending digital and IP capabilities, suited to businesses that prefer to house their hardware locally.

Product Lines and Manufacturers

BCS holds authorized reseller status with several manufacturers. These include Sangoma, covering FreePBX, PBXact and the company's IP handsets; NEC, featuring the SL2100 and SV9100 hybrid systems along with the uMobility app for smartphones; Grandstream, offering UCM-series IP PBXs, business desk phones and high-definition cameras; Valcom, for paging and background audio; and EnGenius, whose lineup includes DuraFon rugged cordless handsets and extended-range wireless networking. In addition, the company maintains and enlarges aging phone systems from a range of well-known legacy manufacturers, Nortel among them. This gives organizations a way to keep older equipment working smoothly while preparing for an eventual transition to VoIP.

The BCS Approach to Customer Projects

According to BCS, a VoIP deployment succeeds only when the internet service provider, the telecom carriers, the in-house IT team and the hardware supplier all work in step, so the company assumes responsibility for keeping those parties aligned. Its manufacturer-trained technicians manage sales, new installations, additions and reconfigurations, and full system moves, including advance cabling and arrangements with the local phone carrier. Through a Managed Services Plan, BCS performs everyday administrative tasks from a distance, such as updating directory entries and names, resetting voicemail passcodes, recording automated greeting menus, programming holiday hours, arranging software upgrades and diagnosing problems remotely.

Customers may choose round-the-clock maintenance agreements, agreements limited to standard working hours, or plans that cover only common control equipment, and urgent repairs can be requested at any hour. BCS also provides consulting and project oversight, such as linking branch locations, organizing relocations, auditing telephone invoices and serving as the point of contact with carriers. For data networks, the company installs Cat 5e and Cat 6 wiring, switches, firewalls, routers, VPNs and Wi-Fi. It additionally deploys video security systems using recorders and either IP or coax cameras, and produces customized on-hold messaging. Visitors to its website can find handset manuals for numerous models as well as white papers addressing subjects like emergency readiness and assessing a VoIP deployment.