VoIP Providers & Business Phone Companies in Hoschton, GA

Operating out of Hoschton, Georgia, Pro2Call Communication, LLC has provided business telephone and data networking services since opening in September 2008. Brent Dowell, who founded the firm, also serves as its chief executive. Its customer base spans a wide spectrum, from tiny offices with a pair of employees to enterprises spread across multiple sites, and it includes municipal clients as well. One of these, the City of Buford, reports more than a decade of depending on the firm for its telephone and data infrastructure. Field crews travel to customer premises throughout the company's home state and the surrounding region, covering both Carolinas, Alabama, and the upper portion of Florida. Services that need no site visit, such as hosted calling, remotely performed programming, and help desk assistance, reach customers wherever they happen to be.

Hosted and in-house telephone choices

Prospective customers decide between a cloud-delivered service and hardware that stays on their own premises. The hosted option, marketed as unified communications as a service (UCaaS), places the PBX in the cloud. It bundles calling apps for computers and mobile devices, automated attendants, voicemail delivered to an inbox, recorded calls, video conferencing, and SMS sent from the organization's primary number. Licenses scale up or down as staffing shifts. Businesses preferring to retain the PBX they already own can replace legacy PRI and analog lines with SIP trunks, which means paying solely for the simultaneous call capacity they need. On the premises-based side, the firm installs, enlarges, and fixes Avaya IP Office systems. Its technicians also keep aging equipment running, even when the manufacturer has stopped offering support. That work covers Toshiba and NEC systems, Samsung hardware, Mitel gear along with units from the former Inter-Tel line, and Nortel installations.

Several handsets are available. For the typical desk, the default recommendation is the Yealink T54W, while high-volume callers often receive the Yealink T74W, which offers a bigger display and additional line keys. Loud lobbies and frequent hands-free users are matched with the Poly Edge E450, and reception stations can be outfitted with the twelve-line Poly VVX 450. Customers running Avaya IP Office are supplied with the Avaya J179 and 9608. During site evaluations, technicians carry demonstration models so employees can test them prior to any purchase.

The project process

A typical engagement begins with a complimentary, commitment-free evaluation. During this visit, a technician reviews existing telecom invoices, gauges whether bandwidth and network gear can support the new service, examines wiring and hardware, and then prepares a price proposal. Customers retain the report even if they choose another vendor. For organizations changing carriers, the staff maps out the transition, ports current numbers according to an agreed timeline, mounts and configures hardware, and teaches staff how to use it. Eligible accounts may receive installation and number transfers at no charge. Pro2Call states that it will equal the rates of large national carriers. It also backs its work with a guarantee: a dissatisfied customer may end service whenever they wish and exit the agreement without any termination fee.

In addition to telephony, the firm can act as a one-stop vendor for adjacent technology needs:

• Around-the-clock help desk coverage, all year long
• Network planning, switches, routers, and VLANs dedicated to voice traffic
• Commercial wireless networks using Ubiquiti hardware
• Firewall protection, secure connections for remote staff, and network monitoring
• Certified structured wiring in CAT5e, CAT6, and CAT7
• Networked video surveillance and keyless entry control
• Server setup, ongoing upkeep, and scheduled automatic backups

According to Pro2Call, service requests are handled by technicians based nearby instead of a remote call center. The company adds that other area integrators and contractors bring in its staff to complete installations for their own customers. Pro2Call reports being licensed and insured, and it holds a perfect 5.0-star score on Google.