VoIP Providers & Business Phone Companies in Forest Park, GA

Based in Forest Park, Georgia, GMS Business Communications, Inc. is a contractor that handles telecom work for companies throughout metropolitan Atlanta. Its origins trace to 1984, when it opened as GMS Telephone Services. In 2012 it took on the name it uses today, a change that signaled a broader focus on structured cabling, fiber and network infrastructure rather than telephones alone. Anyone who knows the earlier name should understand that it is the same business, now operating from a Forest Park location instead of the Atlanta address that appears in dated directories.

Within this category, the firm's main line of work is selling, installing, programming, repairing and servicing business phone systems that the customer owns outright. By its own account, it has worked with such equipment for over thirty years, and its technicians can handle products from the leading brands: Avaya, Nortel, NEC, Panasonic, Mitel and Toshiba. Both PBX and key-system configurations are supported, and an existing system can be moved when an organization changes locations.

Small and mid-sized organizations make up the bulk of the client base, though the company notes that it has also served far larger enterprises. It matches experienced sales staff and service technicians with a design scaled to what each customer needs and can afford. Organizations thinking about adopting VoIP can ask the company to assess whether their network is prepared, since call quality relies heavily on the wiring and switching beneath the handsets.

What a buyer can expect

• Installation, programming, repair and upkeep of phone systems owned by the customer
• Setup of voicemail, auto attendant and paging
• Voice and data cabling, Cat 6A among it, along with testing, repair and certification
• Network infrastructure projects such as fiber runs, equipment racks, switches and routers
• Installation and servicing of data center equipment
• Access control and closed-circuit video surveillance
• Consulting and cabling layout design using CAD
• Subcontracted work for national telecom carriers, and for electrical and general contractors on new construction

According to the company, its technicians have on average more than 25 years in the industry and receive ongoing tools, training and certifications. A number of its founders arrived from the Bell System after the deregulation of the early 1980s, giving the business deep roots in voice technology.

Its past clients span government, healthcare, transportation, manufacturing, agriculture and retail. Standard office hours run on weekdays, and the company says emergency support is available evenings and weekends, an important point for organizations that cannot afford extended phone outages. Buyers comparing local dealers may note what sets GMS apart: phone systems, cabling and network services offered by a single contractor, support for a mix of older and current platforms, and a local track record reaching back to 1984.