VoIP Providers & Business Phone Companies in Duluth, GA

Superior Solutions LLC is a managed IT provider headquartered in Duluth, Georgia, working with organizations throughout metro Atlanta. Business telephony is one part of a wider technology portfolio that also covers outsourced support, cybersecurity, cloud tools and data protection. For buyers comparing phone vendors, this means the team that installs a VoIP system can also look after the network, servers and security around it, so there is one point of accountability instead of several.

VoIP Phone Systems

The company's main telephony platform uses Allworx equipment. Systems are sized for firms ranging from about ten staff in one office up to roughly 250 employees across several locations. They can connect to conventional analog lines, VoIP lines, or T1 and T1/PRI circuits, so a business can move to IP calling without dropping its existing carrier connections all at once. Every installation includes ongoing management and full warranty coverage. The firm describes its phone offering as an affordable alternative to premium product lines, with comparable capabilities. Its standard feature set includes:

• IP handsets that can be used remotely, away from the main office
• Flexible call routes that can ring desk phones and cell phones together or in sequence
• Seven presence states per user, each paired with its own greeting
• Voicemail with either eight or sixteen reserved channels, plus voicemail delivered to email
• Hot desking, so staff can sign in on any handset
• An automated attendant for directing inbound callers
• SIP trunk support, emergency 911 alerting, and DID, DNIS, ANI and caller ID data where the carrier supplies it
• Optional modules such as multi-site operation, automatic call distribution, a conference center, call assistant, dual-language support and TAPI integration

For mobile staff, the company supplies the Allworx Reach SIP client for iOS and Android. It lets a smartphone work with the same features as an office extension. Administrators and users can adjust their own settings through the My Allworx Manager portal.

How They Work With Clients

Superior Solutions focuses on small businesses and designs its phone offering around the priorities those clients raise most often: value for money, mobility, reliability and call quality. Work can be a one-time project, such as a phone system rollout or a server upgrade, or an ongoing managed or co-managed support arrangement. Besides Duluth, the company lists Atlanta, Smyrna, Buckhead, Dunwoody, Alpharetta and Decatur among its service areas. It also has dedicated support programs for schools, financial firms, medical practices and law offices. Other services include network health monitoring, backup and business continuity, virtualization, hosted email, cloud servers, cloud document tools and a patented security product meant to help with compliance.

The business is locally owned and has offered technology consulting since May 2000. It is led by an IT specialist who comes from a family with a long history of running service businesses. The company reports keeping more than 99 percent of its clients over 15 years in business. Client testimonials on its site point to a well-organized ticketing process, quick acknowledgement of requests, and less downtime after moving from break-fix support to a managed plan.