VoIP Providers & Business Phone Companies in Calhoun, GA

Headquartered in Georgia, RealmConnect delivers communications technology to organizations of many kinds. The business previously went by the name SouthTel Communications and today belongs to the In-Telecom family of companies. For nearly three decades it has equipped customers in the Southeastern United States with telephone and networking solutions. Across roughly the last decade, its footprint has widened well beyond that home region, and it now serves clients all over North America. Those clients include startups and independent business owners, small and medium-sized companies, large corporations, executive teams and nonprofit or purpose-driven groups.

Telephony and Internet-Based Calling

The firm built its reputation on telephone systems, and that work remains the heart of what it does. RealmConnect maintains a close relationship with Avaya and holds the status of an Avaya Edge Diamond Partner. Avaya has also given the company an annual regional honor for its performance with midsize customers. Its calling solutions can run on equipment installed at the client's site or be delivered through the cloud, and the lineup includes:

• Cloud-hosted internet calling and SIP trunk connections
• Office telephone systems, including models that run over wireless networks
• Voice mailboxes, automated call greeting and routing, and audio played to callers while they wait
• Tools that track call costs and capture recordings of conversations
• Speakerphones for meeting rooms, headsets for employees and cordless handsets that work at extended distances
• VPN connectivity for secure remote access

The RealmCloud Platform

RealmCloud is the company's proprietary cloud service. It brings internet-hosted calling, instant messaging, and online meetings with video into a single package. According to RealmConnect, subscribers get access to upwards of 90 calling capabilities. Calls to destinations within North America and Puerto Rico, whether nearby or long distance, are bundled into the plans without added fees. Employees can install a mobile application that lets their personal phones act as part of the company system. A computer application ties into organizational contact lists, displays whether colleagues are free or busy, and places calls with a single click. Teams working apart can show their screens to one another and exchange documents. Since everything runs in the cloud, clients avoid purchasing and servicing telephone equipment on their premises. RealmCloud is built to expand as a customer grows and to keep communications running when outages or other interruptions occur. Organizations that field heavy inbound call traffic can add a call center solution as well.

Services Past Telephony

RealmConnect positions itself as a one-stop provider for an organization's broad communication requirements, which allows customers to fold several separate vendor agreements into a single relationship. In addition to calling solutions, it supplies networking and data services, among them guest-accessible wireless internet. Its security lineup features video monitoring cameras, and it also installs intercoms and overhead paging equipment. The company indicates that it is willing to handle projects that fall outside its standard catalog if a customer requests them.

Advisory guidance is a key part of how the company works. Its consultants tailor each recommendation to a client's immediate needs and future goals. RealmConnect says it refuses to push products that would be a poor fit for how a customer operates. Clients seeking adaptable payment arrangements can choose from available financing programs. Projects are carried out by the company's own engineering and technical staff, backed by a group of service providers and equipment manufacturers that the company describes as hand-selected. For organizations evaluating telephone service vendors, RealmConnect stands out for its decades of regional experience, its Avaya relationship and its ability to cover voice, networking and security under one roof.