VoIP Providers & Business Phone Companies in Athens, GA

Overview

Classic City Computing, Inc., also known as CCC, is a technology firm based in Athens, Georgia, that has served business clients since 2007. It is not a standalone phone carrier. Instead, it includes business telephony in a broader managed IT relationship. That suits organizations that want a single partner responsible for their network, servers, cabling and voice equipment. CCC's typical customer runs multiple servers, has at least fifty people using its systems and works from more than one site, sometimes in more than one state. Most of its clients are in the Southeast, but it also supports companies in other parts of the country.

Voice and communications services

CCC's managed services lineup includes IP phone systems, secure digital faxing and remote access tools. This matters for buyers moving from legacy lines to IP-based voice, because one team handles the network, security and structured wiring that a reliable phone deployment depends on. In one client review on the company's site, a customer says CCC installed a new phone system for them and also handled cabling drops and server work. Voice projects at CCC are often part of wider infrastructure upgrades like this. Its main offerings include:

• IP telephone system deployment and ongoing support
• Secure electronic fax solutions
• Network administration and server maintenance
• Backup, recovery and security hardening
• Structured cabling, including CAT6 and conduit
• Surveillance, access control, gate and nurse call systems
• HIPAA/HITECH and PCI compliance support with detailed risk reviews
• Custom software, SQL programming, database reporting and Salesforce assistance

Industries served

The firm works across many sectors, and healthcare is a major focus. It supports hospitals, surgery centers, nursing homes and assisted living facilities, where nurse call systems and patient-data compliance are especially important. Other clients include property management firms, law firms, wealth managers, recruiters, car dealerships, manufacturers, industrial operations, daycares and large office environments.

How CCC works with clients

CCC offers MSP contracts, under which it becomes the client's designated IT provider. It combines preventive maintenance with an uptime commitment. The company says it resolves most support requests the same day, either on site or remotely. Its regular hours are weekday business hours, and it responds to urgent problems at any hour. CCC describes its approach as a partnership: it learns each client's specific goals and then recommends tools meant to improve efficiency and profitability.

Background and credentials

Danny Myung, President and CEO, leads the company. CCC grew beyond general IT support in 2010, when it launched an in-house, US-based software team because it had struggled to rely on outside freelancers. In 2011 it added a low voltage division covering data, security, access control, nurse call and fire alarm work, all handled by its own staff. Myung's listed credentials include A+ certification, NICET Level III, BICSI membership, an Alabama fire alarm permit, a Georgia low voltage license and a South Carolina fire alarm license. The company's technicians are factory trained by Honeywell and DoorKing. CCC says it keeps investing in support equipment, vehicles, technician education, certifications and proprietary tools. Buyers who want voice service delivered together with IT management and physical cabling may find this single-vendor model useful.

Interweb Systems, often shortened to IWS, is an Athens, Georgia technology firm that has supported local organizations since 1989. Rather than operating as a standalone phone carrier, it delivers hosted VoIP telephone service as one part of a wider managed IT portfolio, which makes it a candidate for buyers who would like their phones, network and computers looked after by a single partner. The company says it works with businesses of widely varying size, from offices with a handful of staff up to organizations employing several hundred people.

Hosted VoIP Phone Service

The firm's voice offering is a cloud-hosted VoIP platform. Because calling is handled in the cloud instead of on an on-premises PBX, IWS positions it as a way to avoid the large upfront equipment purchase and lengthy setup associated with older phone systems, with installation described as fast. For buyers evaluating a move off a legacy system, the appeal is that phone service can be bundled with the underlying network work that VoIP depends on, such as internet connectivity, cabling and wireless configuration, all handled by the same team.

Related Services

• Hosted VoIP phone service
• Managed IT services billed at a flat monthly rate
• Internet connectivity, wired and wireless networking
• Low-voltage and network cabling
• Network security, firewalls and virus and malware protection
• Network security cameras
• Cloud backup and virtual hosted servers
• Microsoft Office 365 and email migration
• Remote support, technology assessments and consulting

How They Work With Clients

IWS structures engagements in three stages. It first reviews a client's existing technology and network and recommends a solution, then installs and configures it, including user setup and reporting, and walks the client through the result. Finally, it can take over ongoing upkeep: applying firmware updates, keeping systems current, offering backup options, tracking warranty paperwork and handling problems with vendors for the customer. The company states that it backs its installation labor for as long as the client owns the hardware at the original location. Its managed services are offered without long-term contracts, and instead of billing by the minute, it builds a monthly plan with each customer so costs are predictable.

What Sets Them Apart

Interweb Systems emphasizes vendor independence. It argues that rebates and other incentives from hardware distributors can steer IT providers toward products that serve the reseller more than the customer, and it says its recommendations are driven by client needs and accompanied by straightforward, transparent pricing. The firm aims to function as an extension of a client's own staff, learning how each organization operates before suggesting changes.

Published client feedback comes from Athens-area businesses including a coffee company, a commercial interiors firm and a land and investment company, the latter reporting that IWS has managed all of its IT since January 2014. Reviewers mention responsiveness, including after-hours help, attention to security, and proactive suggestions for reducing costs. David Danson is named in testimonials as leading the team. For buyers who want VoIP as part of a broader, locally supported technology arrangement rather than a phone-only provider, IWS offers that combination from its Athens office.