VoIP Providers & Business Phone Companies in Hialeah, FL

Accelerated Business Solutions, which goes by ABS, is an independent office technology and managed services company. It is locally owned and has its headquarters in Pompano Beach. The firm started out selling and leasing multifunction copiers. Over time it added IT support, cybersecurity, security cameras and business phone systems. For companies in the Miami area comparing VoIP providers, ABS has a branch in Miami Lakes. It also has offices in Hollywood, Fort Lauderdale, Boca Raton, West Palm Beach and Gainesville, and it covers Miami-Dade, Broward, Palm Beach, Monroe and the Treasure Coast.

Business Phone and VoIP Offering

ABS sells VoIP phone systems as part of a larger technology package, not as a standalone phone carrier. The company says moving voice to an IP platform makes a phone system easier to manage, more dependable and simpler to grow, and that it can lower costs and help staff work more productively. A big part of its approach is connecting phones with everything else in the office. It ties copiers, printers, security cameras, IT services and VoIP handsets into the client's own computer network, so one vendor looks after all of it. Clients can use a dedicated online form to log VoIP problems. The same form also handles managed IT, cybersecurity and camera requests.

Wider Technology Services

Buyers who want to combine phone service with other office technology can choose from these services:

• Managed IT solutions, helpdesk and outsourced network support
• Network monitoring and IT consulting
• Cybersecurity and business continuity planning
• Cloud services and document management, including DocuWare workflow tools
• Managed print plus Canon, Kyocera, Lexmark and Xerox copiers
• Video surveillance, access control and security camera installation
• Mailing machines, shredders and finishing equipment

How ABS Works With Clients

ABS describes its sales process as consultative. It looks at how each business runs before it recommends anything, and it says no single setup suits every customer. Service plans range from basic coverage up to full IT support, and each one is built around the client's budget, industry and size. The company also guarantees a response time. If a technician is not on site within four business hours, ABS credits part of the next service bill. If its factory-certified technicians can't resolve an equipment problem, ABS provides a loaner unit so the client isn't left without it.

Background and Differentiators

ABS has served South Florida businesses for decades. Its own pages give two figures, more than 25 years in one place and over 35 years in another. All decisions are made locally rather than at a distant corporate headquarters. The company presents this as a reason it can give customers closer attention than national chains. ABS says it has won several industry awards over the years, including a JD Power and Associates award for customer satisfaction. Its testimonials come from office managers, executives and law offices who mention responsive local technicians and steady support. That makes ABS a good fit for organizations that want their phones, IT and office equipment handled by one regional partner.