VoIP Providers & Business Phone Companies in Fort Lauderdale, FL

Headquartered in Fort Lauderdale, CPT of South Florida combines telecommunications work with managed IT. The firm guides businesses through selecting, deploying and maintaining their phone systems across the tri-county region, covering Palm Beach to the north, Broward at the center and Miami-Dade to the south. Its customer base stretches through Miami, Coral Gables, Miramar, Doral, Boca Raton, West Palm Beach and surrounding towns. According to the company, the letters in its name represent Connecting People and Technology. Small and medium-sized organizations make up the bulk of its clientele, though bigger commercial customers are also part of its portfolio.

Voice and VoIP Solutions

Rather than tying customers to one product line, CPT acts as an integrator and reseller that weighs equipment and service from a variety of carriers and manufacturers. Organizations can go with a traditional PBX housed on their own premises, or they can choose a hosted model in which the main hardware lives in a provider's data center. On the hosted side, the firm partners with RingCentral, GoTo Connect and Zoom Phone, and it has earned Gold Partner standing in the RingCentral Reach program, a credential it highlights for businesses migrating to RingCentral. For customers who prefer equipment on site, CPT engineers service Avaya, Mitel and Cisco hardware. The company has recently expanded into artificial intelligence, offering AI-powered phone platforms, virtual assistants and AI capabilities for contact centers.

Every deployment covers the standard tools a workplace relies on, such as voicemail, call transfer and forwarding, conference calling, intercom and call waiting. Beyond those basics, the platforms bring capabilities that legacy phone lines cannot match. Employees can turn their cell phones into office extensions that display the business number to callers. A desk set or a computer anywhere can serve as an extension. Administrators adjust how calls are directed through a web-based control panel. Other options include voicemail messages delivered to email inboxes, find-me call routing, video calling and digital faxing.

The Client Engagement Process

A typical engagement begins with a no-cost assessment conducted at the customer's location. CPT staff review the existing voice and data environment and discuss what the organization will likely require over roughly a three-year horizon. Afterward, they recommend the carrier best suited to those requirements and present a proposal. Installation and configuration are handled by CPT's own team, which also delivers continuing support both remotely and in person, and the company notes that technicians can respond to emergencies. Before any meeting takes place, prospective customers can use a cost calculator on the web to get a ballpark figure for a new phone system.

Phones are only part of the picture. CPT also delivers technology services that can be packaged alongside a voice installation:

• Outsourced IT management and technical help desk
• Voice and data network cabling infrastructure
• Security advisory services and ongoing network oversight
• Hosted servers, cloud-based Exchange email and online file storage
• Data backup, recovery planning and continuity of operations
• Videoconferencing, network architecture and virtualized servers

Sectors Served and Company History

The company markets specialized packages for car dealers, builders and contractors, call centers, finance businesses, medical practices, legal offices, manufacturing operations, charitable organizations and real estate development firms. CPT has been operating for upward of two decades. Collectively, its management team brings more than sixty years of technology expertise, and its workforce of roughly 35 employees tends to remain with the firm for seven to ten years. Engineers carry credentials from Microsoft, Cisco and Avaya, and the staff is also experienced with Dell, Lenovo, Citrix and WatchGuard technology. Organizations evaluating VoIP vendors will find CPT distinguished by its multi-vendor approach and direct involvement in each project, giving customers a single partner for choosing a phone platform, running cable and managing their IT.