VoIP Providers & Business Phone Companies in New Castle, DE

Overview

Partners Plus is a managed service provider that Bill Hogan founded in 1991. It has two Delaware offices, one in New Castle serving the Wilmington area and one in Middletown, plus offices in Philadelphia and Malvern, Pennsylvania. The firm acts as an outsourced technology department for small and mid-sized companies that have no in-house IT staff.

Business phone systems are on its service menu alongside its core managed IT, security, cloud and backup work. That makes it a fit for buyers who want voice handled by the same team that manages their network and computers, rather than by a standalone telecom carrier.

Phone Systems Within a Broader IT Relationship

The company names business phone systems as one of its offerings. The pages reviewed for this listing do not identify specific VoIP platforms, handset brands or calling features, so buyers should ask directly about the voice technology, equipment and support terms available. The site is clear about the support model around those systems.

Phone service would sit inside an arrangement that also covers network monitoring, security and helpdesk coverage. This matters because call quality and uptime depend heavily on the health of the underlying network and internet connection.

Services

• Business phone systems
• Managed IT services with proactive monitoring and maintenance
• Helpdesk and IT support with guaranteed response times
• Cybersecurity assessments, endpoint protection, email filtering and multi-factor authentication setup
• Dark Web monitoring and ransomware prevention
• Cloud computing, including storage and virtual servers
• Data backup, disaster recovery planning and offsite backups
• On-site computer repair and employee security awareness training

How They Work With Clients

Partners Plus builds customer-specific memberships instead of selling one fixed package. Its plan structures range from basic plans where support is metered to an all-inclusive flat-fee option the firm calls its Gold Plan. Clients receive remote assistance through secure tools as well as in-person visits. Coverage also includes round-the-clock monitoring and periodic business reviews meant to catch problems early.

The company emphasizes explaining its recommendations without technical jargon. It backs its work with written guarantees, including a ransomware guarantee tied to its full security package and a promise to fix again, at no charge, any repair that recurs inside a 30-day window.

Industries and Reach

The firm reports a user base of more than 700 people spread over 17 states plus Washington, D.C., with clients from Connecticut to Virginia. It says over 500 companies in the region rely on it. Its clients include:

• Law firms, CPA and accounting practices, and consulting firms
• Financial and insurance companies
• Car dealerships and automotive shops
• Construction, HVAC and plumbing contractors
• Medical billing offices and chiropractors
• Sign shops and waste removal businesses

It also cites compliance experience with frameworks such as HIPAA and GDPR.

Background and Credentials

Before starting the company, Bill Hogan spent six years working as a programming director and consultant. He has written several books on business technology, including titles on running IT successfully as an owner and on keeping information technology secure, and recently a fourth book on continuous MSP support.

Partners Plus holds SeedPod certification, which comes from a vetting program run by a cyber risk underwriting team. For Delaware buyers, its local offices and long tenure give them a single point of contact for phones and the rest of their technology.