VoIP Providers & Business Phone Companies in New Haven, CT

Tricom Systems, Inc. is a Connecticut telecom contractor based in New Haven that sells, installs and supports business phone systems. It says it has worked in the state since 1993. Its customers range from small offices to organizations with several locations. Business owners, IT directors and telecom managers make up most of its client base.

The company covers both older and newer phone technology. On the traditional side, it installs and maintains on-premises Avaya PBX systems and names Avaya as its main partner. These systems run over SIP trunks and T1 lines. Tricom positions them for larger organizations with many employees and heavy call volume, where long-term cost and control matter. Its Avaya work includes installation, ongoing maintenance and support. It also offers upgrades and warranty options meant to extend the life of existing equipment.

On the newer side, Tricom provides hosted VoIP phones and cloud PBX service. Features it describes include:

• Voicemail delivered to email
• Call forwarding
• Auto attendants
• Conferencing
• One business number usable on a desk phone, laptop or mobile device

Tricom says it handles the move from landlines or an aging PBX to the cloud from start to finish. It plans the move to limit downtime. It also says it integrates with the systems a customer already has.

Tricom does more than phones. It installs voice and data cabling (CAT6 and fiber), which it ties to office relocations and network upgrades. It also installs security cameras with round-the-clock remote viewing, and wireless access points for offices, warehouses and campuses. Buyers who want phones, cabling and connectivity from one contractor may find that convenient.

The company stresses a local, hands-on way of working. It says calls are answered by people rather than automated menus, and that it uses no offshore support or call centers. It promotes clear pricing without hidden fees or long-term contract pressure. It describes a team that stays on a project until the work is finished. Its marketing calls this a blue-collar work ethic. It has also helped customers deal with carrier problems, including fraudulent calls on a toll-free number, according to a client review on its site.

Tricom's stated service area centers on New Haven County. It also covers Fairfield and Hartford Counties and southern Connecticut more broadly. Buyers comparing local dealers should note that the company now publishes a mailing address, a PO box, rather than a street address. It lists a different phone number from the one in older directory entries. Its earlier profile described it as an authorized Avaya and Nortel dealer. Today it highlights Avaya, along with cloud telephony and cabling.