VoIP Providers & Business Phone Companies in San Mateo, CA

IP PBX Support, Inc.: Company Profile

IP PBX Support, Inc. is a San Mateo-based telecommunications and VoIP provider that assists organizations throughout the greater Bay Area. Its stated service territory spans San Francisco, the Peninsula, San Jose and the South Bay, and reaches East Bay and North Bay communities including Oakland, Fremont and Walnut Creek. The firm presents itself as a hands-on resource for small and mid-sized offices that need a business phone system put in place, fixed or maintained.

The company handles business phone platforms under more than one deployment arrangement. Customers may select an on-premises installation, a co-located setup or a hosted cloud offering. Its work covers platforms built on community-developed code, vendor-controlled platforms, and blended environments that combine both. The platforms it names include:

• Yeastar, Digium Switchvox, Sangoma and FreePBX
• Epygi, FusionPBX and Allworx
• Panasonic, NEC and Avaya

Handsets from Yealink, Snom, Polycom, Mitel, Sangoma and Fanvil are also on its list.

Support services

Ongoing assistance is the heart of the business. The firm's guiding motto is that support comes before the sale. Its service menu includes:

• Technical help delivered on-site or remotely, with availability and pricing provided on request
• Diagnosis and repair of phone systems already in service
• Upgrades, along with adds, moves and changes
• Rack work and internal cabling
• Short-notice, urgent and emergency assistance, with support hours bought in blocks

Voice circuits

The company also resells business-grade voice connectivity, covering IP, SIP, PRI and analog lines. Service is billed month to month without a contract, which appeals to offices that wish to switch carriers or increase capacity without a lengthy commitment. The website pitches this as a substitute for bigger carriers and cites several familiar hosted-phone brands as points of comparison.

Technical focus

What distinguishes the firm from a typical equipment reseller is its engineering depth. It describes IP gateways as its specialty. Other areas of expertise include:

• Support for open-source PBX systems
• SIP troubleshooting and call-quality scoring
• SBC and B2BUA gateways
• Linux troubleshooting
• Telephony engines such as Asterisk, FreeSWITCH, Kamailio and OpenSIPS

The site also refers to diagnostic tools like SIP capture. These strengths make the company a sensible option for organizations running open-source or multi-vendor phone environments that general dealers may be unable to support well.

Background

The firm says it has delivered IP, networking, telecom and VoIP solutions for over ten years. It reports direct experience or working relationships with numerous manufacturers, among them Adtran, Grandstream, Netgen and Yealink. An older directory record placed the company in San Jose and showed a shorter list of vendors. Its current site reflects a relocation to San Mateo and a broader product range, and it still publishes local phone numbers for several Bay Area area codes.