VoIP Providers & Business Phone Companies in Carlsbad, CA

Based in Carlsbad, California, Network Services Corp. is a telecommunications advisory firm that is not tied to any single carrier. Companies turn to it for guidance in selecting and purchasing voice, data, wireless and internet connectivity. The firm owns no network infrastructure of its own. It instead resells services from numerous carriers as an approved solution provider. Organizations that need support with business telephone and VoIP service, and prefer not to evaluate every carrier on their own, may find it a practical local resource.

In the VoIP and business phone segment, the firm offers hosted IP phone systems and business VoIP. It pairs these with other offerings, including fiber-based managed internet access, virtual private networks, SD-WAN, mobility solutions and cybersecurity. A telecom audit and an office relocation service are also listed on its website. The relocation service can be valuable when a business changes premises and must carry its phone and data services along. The firm additionally says it coordinates cabling and hardware as part of larger projects.

Approach to client work

Network Services Corp. describes its method as advisory and independent of any one carrier. It begins by examining what a customer currently pays for telecom, then collects proposals from several providers. Each proposal is measured against present spending so that potential savings can be seen clearly. According to the firm, the carrier chosen by the customer pays the firm's compensation, which means clients are not charged for the consultation. It also states that it steers clear of pressure tactics and lengthy contract commitments.

• Examination of current services and billing
• Several competing proposals from carriers
• A single contact to coordinate ordering and installation
• Cooperation with a customer's internal IT team when needed
• Ongoing help after purchase, covering billing questions and carrier problems

The firm reports maintaining direct relationships with its carrier partners, including assigned service representatives and managers. It attributes accurate, timely order placement and installation to these connections. In practice it presents itself as the one point of contact that handles vendor management on a customer's behalf.

History and areas of focus

The company reports that it has worked with customers across the country since 2008. Beginning in 2012, it has also been the provider assigned to serve the AFL-CIO union program at AT&T, an arrangement it says very few other service provider firms share. Most of its published testimonials come from labor organizations, among them building trades groups, electrical workers and teachers' unions, along with one answering service. Several reviewers describe lasting partnerships; one cites over a decade of work together, and another has been a client since 2014.

For a business comparing local telecom dealers, the key takeaways are that this is an advisor and reseller, not an equipment installer, and that one relationship can span phone, VoIP, internet and broader networking needs. It is best suited to organizations that want assistance managing carrier agreements, especially for AT&T-based services, and that value continued support once an order has been placed.