VoIP Providers & Business Phone Companies in Sherwood, AR

Heritage Communications is a business-to-business telecommunications firm based in central Arkansas. It describes itself as a Little Rock company and works mainly with organizations across Arkansas and nearby regions. The company sells only to businesses, not homes. It offers hosted VoIP and phone hardware installed at the customer's site, so buyers can choose between a subscription service and owning their own system. The cloud offering is also available to customers in other states.

Cloud and On-Premise Voice

The hosted option, sometimes called a hosted PBX, sends calls over the customer's internet connection. This removes the need for a phone switch in the office. Billing is a monthly charge per user, and administrators can add or remove users, numbers, sites and features from an online portal without waiting for a technician.

Staff can make and take calls on desk phones, smartphones, tablets or a desktop application. If the office internet goes down, calls switch to the mobile app. Calls are encrypted and run through redundant data centers. Features include:

• Automated attendant to greet and route callers
• Call forwarding, transfers, queues and ring groups
• Voicemail delivered to email
• Call recording and call analytics
• Video conferencing and web-based fax
• One shared platform for offices in different cities or states

For organizations that want to own their equipment, Heritage also installs on-premise systems. The company recommends this route for businesses that want more direct control and security over their voice infrastructure while still getting modern calling features. Its hardware comes through a partnership with NEC, a long-established manufacturer of communications equipment.

Beyond the Phone System

Heritage also does work beyond voice. It installs structured cabling, access control systems and video surveillance cameras. This lets a business use one vendor for its wiring, door security and camera monitoring as well as its phones. The site also lists support and training resources for customers after installation.

Approach and Background

Heritage has more than three decades of experience in telecommunications. It says customer service is its main focus and that it designs each system around the client's needs. Before switching a customer over, the team handles porting of existing phone numbers so callers can still reach the business. It also says any reliable high-speed internet connection is enough to run the hosted service. Office hours are Monday through Friday during standard business hours.

Heritage may suit Arkansas businesses that want a local provider for both hosted and on-site phone systems. It is especially worth a look for multi-location or remote teams, and for companies that want phones, cabling and physical security from one installer.