VoIP Providers & Business Phone Companies in Bentonville, AR

TekTrendz is a managed IT services company based in Bentonville, Arkansas. Business telephone solutions built on VoIP are one of its core offerings. The firm was founded in Northwest Arkansas and is still run there, and it has supported regional organizations since 2007. It reports that a number of its clients have stayed with it for more than ten years.

For buyers comparing phone providers, TekTrendz is best understood as a full-service technology partner. It delivers voice systems alongside networking, security, cloud and support work rather than selling them as a standalone product.

VoIP and business phone services

The company lists VoIP phone systems as one of its main service lines and treats dependable communication as a foundation for productive daily operations. Its focus is on helping each business choose and run a setup that fits the way it actually works.

Ongoing management of VoIP telephones is also included in its mid-tier managed plan, so clients at that level have phone oversight handled together with the rest of their IT environment. Under that plan, TekTrendz also designs networks, manages firewalls, and reviews switches and wireless equipment every quarter.

As a result, the same team supports both the voice traffic and the infrastructure it runs on.

Broader managed IT offerings

Beyond phones, TekTrendz provides a wide range of technology services, including:

• Cybersecurity, covering firewall management, endpoint protection, anti-spam filtering, web gateway security and security health checks
• Remote help desk and technical support
• Data backup and recovery
• Cloud assessment, migration, monitoring and support
• Network design
• Microsoft 365 management and security awareness training

These services are packaged into three tiers. The entry-level Core plan offers round-the-clock remote monitoring of endpoints and basic Windows patching, with help desk work billed per incident. The Manage plan adds unlimited help desk access, VoIP telephone management, daily file backup, email filtering and prioritized support. The Defend plan adds DNS filtering, SIEM logging, identity threat protection and a security operations center staffed at all hours.

How they work with clients

The help desk operates entirely remotely, which the company says lets most issues be resolved faster than an on-site visit would allow. It tracks response and resolution times on a dashboard that staff review daily. It also publishes its recent average first-response time, which it reports as roughly 3.7 minutes.

New clients get a 90-day trial window under the TekTrendz Promise. If the relationship is not working by the end of that period, they may end the agreement. The firm also answers IT questions in free consultations and says these come without a sales pitch.

Industries and service area

TekTrendz works with:

• Small businesses
• Transportation and logistics companies
• Manufacturers
• Non-profits
• Schools
• Construction firms
• Law firms
• Professional practices such as medical, architectural and engineering offices

The Northwest Arkansas Food Bank is among its longtime clients. From its Bentonville office, it serves Rogers, Springdale, Fayetteville and Fort Smith in Arkansas, as well as Joplin, Springfield/Branson and Tulsa. Organizations in the region that want phones, network and security handled by one local provider can use it as a consolidated option.