VoIP Providers & Business Phone Companies in Fairbanks, AK

Technology Group of the North, known as TechGN, is a managed IT company based in Fairbanks. It has worked with organizations in Alaska since 2006. Most of its clients are small and mid-sized businesses and nonprofits that want an outside team to look after their technology every day. It works with communities across the state, including Fairbanks, Anchorage and Juneau.

Buyers comparing business phone options should think of TechGN as a full-service IT partner that also handles phone systems. It is not a carrier that only sells voice service.

Business phone and VoIP work

TechGN's phone work is part of its wider IT service. A business directory profile of the company lists VoIP phone systems alongside networking, cybersecurity and IT planning. One published Google review comes from a client that hired TechGN to set up a new phone system. That client said the project went smoothly even though its staff are not technical.

The client also said the team stayed patient when questions came up after the installation. The same provider looks after the network, servers and security, so voice can be planned and supported along with everything else. Clients don't need a separate phone vendor.

Services

Besides telephony, the company offers a wide range of managed services and one-off projects, including:

• Everyday technical help, on site and remote
• Fast response when systems go down
• Long-range technology planning
• Buying equipment and software for clients
• Setting up, deploying and maintaining systems
• Managed security protection
• Server management, network cabling and website redesign
• Staff training and troubleshooting

Compliance credentials

One of the firm's specialties is helping clients prepare for Cybersecurity Maturity Model Certification (CMMC). Owner Allan Lee Mesina is a CMMC Registered Practitioner. He reviews an organization's security practices, finds weak spots, helps fix them and works toward meeting Department of Defense rules. The company also posts updates on CMMC policy changes on its site.

One reviewer said Allan's team guided her organization through CMMC Level 1 certification after she had struggled with it alone for a year. This could matter to defense contractors who want a phone vendor that understands federal security requirements.

How TechGN works with clients

The owner says his goal is for clients to feel at ease handing all of their technology problems to his team. Reviews describe a responsive local team. One client said a full system outage was fixed in 23 minutes.

Another said the team runs server updates in the evening so staff are not interrupted, and handles problems remotely or in person. The Literacy Council of Alaska says TechGN has supported it for many years. Clients often name Allan and a team member called Ben as their main contacts.

Reviewers say the team is patient and respectful and explains things in plain terms for staff who are not technical.