POS System Companies & Dealers in North Richland Hills, TX

Answers, Etc. is a software company serving financial service businesses that handle transactions at a counter, over the phone or online. Its listing in this directory dates from when it was based in Concord, California. Its published contact details now show an office in North Richland Hills, Texas. The company says it has been in the business for more than three decades, and its flagship product today is a platform called Tier3.

For buyers comparing point-of-sale suppliers, the key point is that Answers, Etc. is not a general retail POS dealer. It builds and supports transaction-processing software for storefront operators such as check cashers and short-term lenders. Its Tier3 system is described as a loan management system. It is built to run the front counter, record transactions and keep the back office in step. One customer describes using it as a POS system for transactions, inventory, reporting and customer service.

What the company offers

• Tier3 loan management software for storefront and internet lenders
• Check cashing software, including compliance support for currency transaction and suspicious activity reporting
• Payday, title and installment loan software
• Online lending tools, including a consumer portal and call center functions
• Data conversion and onboarding for businesses moving from another system

The company describes Tier3 as a single system that works across several channels. These include the service counter, a lobby tablet, a call center and an online portal. Data is meant to stay synchronized across them, with audit trails and reporting visibility. Security features it lists include role-based access control, encryption where applicable, centralized identity options and audit trails. The company says it spent the first year of development on the underlying architecture before writing business rules.

How they work with clients

Answers, Etc. offers a private walkthrough or a personalized demo before a purchase. After that it provides conversion and onboarding help, then ongoing support from staff who know the lending and check cashing business. It lists a toll-free line with weekday hours, a local number and dedicated sales and technical support contacts. Customers quoted on its site praise the support team's responsiveness. One says the company adapted the software to fit its business model instead of asking it to change how it operates.

The company's customers include check cashing companies, online lenders and financial service operators in the United States, Central America and elsewhere in North America. One testimonial comes from a Spanish-speaking client in Guatemala City. The company says many clients have stayed with it for 15 to 25 years, which suggests long-term relationships. Customers mention features such as automated compliance filings, risk management that helps limit losses from bad checks, and faster transaction handling.

Businesses that run check cashing, payday advance or similar lending storefronts, and that want software built for that work, may find Answers, Etc. a relevant option. Buyers outside the financial services niche, such as general retailers or restaurants, will probably need a different type of POS provider.