POS System Companies & Dealers in Lansdale, PA

SICOM Systems is a technology provider focused on the quick-service and fast-casual restaurant industry. Buyers who run restaurant brands, franchise groups or multi-unit operations will find a vendor whose work centers on the particular pace and demands of food service rather than on general retail. The company presents its mission as improving the restaurant experience through technology.

In the point-of-sale category, SICOM supplies integrated restaurant systems that bring order-taking together with other parts of the operation. Public company profiles describe a portfolio that goes beyond the register, so a restaurant can consider one vendor for several connected needs rather than assembling unrelated tools. Its listed areas of technology include:

• Point of sale systems for restaurants
• Digital menu boards
• Order confirmation units
• Drive-thru management technology
• Kitchen management solutions
• Data analytics platforms
• Enterprise management systems

Drive-thru and kitchen tools matter most to quick-service operators, where speed and accuracy at the order window affect daily results. Enterprise management and analytics are aimed at operators with several locations. Those operators need to see sales and operational information across sites and manage them consistently. Industry descriptions of the company also point to cloud-based software for quick-service restaurants and food service management companies, along with payment technology tied into restaurant management.

The company has a long history in this niche. Business profiles say it was founded in 1987, which gives it several decades of experience with restaurant technology. The listing in this directory dates from when the company was based in Scottsdale, Arizona. Its current headquarters is in Lansdale, Pennsylvania, so buyers should treat the older address as outdated. SICOM also changed hands in 2018, when it was reported to have been acquired by Global Payments, a payments technology and software company. Its own website still operates under the SICOM name and carries a current copyright notice, which shows the brand remains in use.

For buyers comparing local dealers, a few points are worth knowing. SICOM appears to be a manufacturer-style technology provider with a national focus, not a small neighborhood reseller. Its website includes a support section for existing customers, and it offers a sales contact for new inquiries. Anyone considering SICOM should ask how installation, training and ongoing support are handled in their region, since the website does not spell out the details of local service coverage. The company is best suited to restaurant brands that want an integrated platform covering ordering, kitchen flow, drive-thru and reporting, and less suited to businesses outside food service.