POS System Companies & Dealers in Tully, NY

QOSS Consulting sells and services restaurant point-of-sale technology throughout Upstate New York. Founded in 2002, it is based in Tully and maintains a second location in Clifton Park for customers in the Capital Region. Its territory stretches across Syracuse, Utica, Albany, Saratoga and Rochester, along with many of the towns lying between those cities. The firm presents itself as a dealer fluent in the language of restaurants, backed by two offices and a single experienced team.

QOSS is an authorized dealer for SpotOn and for NCR Voyix Aloha, and it chose to offer both on purpose. The company observes that many dealers stock just one product and steer every customer toward it. QOSS says it begins instead with how a given restaurant operates, and its team tries to determine which platform suits that business rather than which one needs to be sold before the quarter closes. In some cases, the company will tell an owner to hold on to the existing setup when it is performing well.

Systems offered

• SpotOn: a cloud-based platform that brings together tableside handhelds, online ordering and marketing to guests, designed to stay ahead of a crowded bar. QOSS recommends it for bars, taverns and late-night venues, counter-service and fast-casual restaurants, and independent owners wanting up-to-date tools that face the customer.
• NCR Aloha: presented as the long-standing mainstay of table-service restaurants, offering extensive functionality, dependable hardware and the strength to handle heavy volume. QOSS recommends it for full-service and fine-dining rooms, busy kitchens and multi-location operators who need that depth.

How the work is done

According to the company, its approach is practical and personal, and it has kept to this routine throughout its history. The team visits the restaurant before anything else, gives an honest price, builds the menu in the system on the customer's behalf, trains employees ahead of opening day, and remains available for as long as the equipment is running.

• Site visit and fit assessment, provided free of charge.
• An honest quote without hidden costs.
• Installation and menu programming, handled by QOSS.
• Staff training prior to opening.
• Local support for the full time the system stays in service.

Support and philosophy

QOSS holds that when a register fails in the middle of a shift, it is a crisis that needs immediate attention rather than a case waiting in a queue. Its sales and support operate on distinct phone lines, which keeps a restaurant in need of help from waiting behind a person asking for pricing. The support line handles outages, broken printers, menu edits and urgent questions during service, and technicians answer it instead of a national call center. The Capital Region office also has a dedicated line.

The company views a sale as the opening of a relationship rather than its conclusion. Many clients have stayed for years, and a number have worked with QOSS since it started.

Experience and reputation

Over the years QOSS has put in a very large number of terminals and reworked countless menus for upscale dining rooms, neighborhood taverns, pizzerias and everything else in the category. The firm has chosen to remain small, so a customer who calls reaches someone who has actually been inside their restaurant and understands the configuration. The company says clients mention this more often than any product feature. Testimonials on its materials come from owners including Bill Lynn of Johnny Angels in Skaneateles, who praises the service that follows the sale, and Louis Lego of The Restaurant at Elderberry Pond in Auburn, who says he cannot picture operating a restaurant without the system.

For owners weighing local POS dealers, the main distinctions are a choice between two platforms, coverage in two regions, and a focus on installation and ongoing support.