POS System Companies & Dealers in Orchard Park, NY

Park Business Machines is a Western New York technology provider that has been in business since 1961. It began as an independent service and repair company, and the company says that service-first outlook still shapes how it treats each business customer. Its business office is in Orchard Park, and it has also been associated with an Elma address. For owners comparing local point of sale dealers, it offers a long local track record and a hands-on approach.

Today the company focuses on technology for businesses that need to take orders and payments and keep operations running smoothly. Its website highlights three main offerings: point of sale systems, online order websites, and technology services and support. It describes its technology as covering both the front of house and the back office, which suggests it is aimed at businesses with customer-facing counters or dining areas as well as behind-the-scenes administration.

Point of sale offering

The point of sale line is described as built around the way each customer runs their business, rather than a one-size-fits-all package. Based on the products page, the work includes:

• Custom programming to adapt the system to a customer's workflow
• On-site installation at the customer's location
• On-site training so staff can use the system with confidence
• Remote support for questions and issues after go-live

This combination of programming, installation, training and support means a buyer can deal with a single local company from setup through daily operation, instead of coordinating separate vendors for software, hardware and help desk needs.

Online ordering and support

Alongside its in-store systems, Park Business Machines builds online order websites. These are custom-built sites, and the company says it provides everyday support for them. That may be relevant to restaurants and other retailers that want web ordering to sit alongside their in-store point of sale setup. A separate technology support service covers broader business technology needs.

Background and approach

An older profile of the company described a wider product range, including computers, cash registers, copiers, printers, fax machines, scanners and supplies such as toner, ink and ribbons, supported by an information technology staff. The current website puts its emphasis on point of sale, online ordering and technology support, so buyers who need office equipment such as copiers should confirm availability directly. The Better Business Bureau also shows a file for the business dating back to 1978 and lists the same founding year of 1961.

What sets the company apart, based on its own description, is its independent service heritage and its willingness to tailor systems and support to each customer. Its remote support option and on-site services give local businesses two ways to get help. Businesses in the Buffalo area looking for a long-established dealer that programs, installs and supports its point of sale systems may find it a practical option to evaluate.