POS System Companies & Dealers in Lebanon, NH

Retail Control Systems, commonly known as RCS, is a New Hampshire company that sells and integrates point-of-sale technology. Its early base was Enfield, and it now lists an office in Lebanon. Its customers are retailers and similar organizations looking for an entire POS solution instead of a standalone application. Software, equipment, card payments and continuing assistance all come from a single team, which lets a buyer work with one vendor from start to finish.

At the center of what RCS provides is NCR Counterpoint, a platform for retail checkout and stock control. The company calls itself an NCR Interact Premier Solution Provider and reports that it has sold Counterpoint for upwards of twenty years, within a career in retail technology that it says spans more than thirty. Counterpoint handles quick sales at the register, stock tracking, shopper records, analytics, past transaction data, card acceptance, online selling and links to accounting software. RCS shapes each setup to match the particular needs of the business using it.

What the company offers

• Point-of-sale software built on NCR Counterpoint, featuring management of multiple stores, loyalty and promotional programs, and in-depth analytics
• Guidance on choosing and buying POS equipment, with the goal of recommending only what a specific type of retailer requires
• Mobile solutions, such as an Android-based system for inventory and receiving that functions with or without a connection and passes information to Counterpoint through an API, along with mobile selling for the sales floor or temporary events
• Built-in payment services for card transactions
• Connections to online stores, accounting products (QuickBooks Online among them), marketing platforms and shipping services by way of an API center
• Cloud and hosting offerings under the RCS Aero name

Among its services, RCS takes care of system setup and equipment purchasing. It also offers a support subscription named Preferred Care, backed by a US-based team that states it is reachable at all hours on every day of the year. Custom development, hosting and integration work let the company fit the system to the way a given customer operates. RCS says it aims to form close partnerships with clients and to measure its own achievement by their results.

The firm serves over eleven sectors, among them sporting goods, garden centers, thrift shops, wholesale, specialty food, museums and attractions, wine and spirits, and general merchandise. Its published case studies feature a Goodwill organization, an art museum, an online grocer moving into brick-and-mortar sales, and a multi-location gourmet food store. Attractions benefit from ticketing and booking capabilities, while thrift businesses gain from tools designed for handling donations.

A notable product from the company is Brijjworks, a commerce platform built for thrift. It joins donation intake, processing and pricing, in-store checkout and web listings within one environment. Thrift operators of any size, from a single shop to a large chain, can use it in place of a general-purpose retail package. Combined with its extensive Counterpoint experience and its standing as a New England dealer with clients in many states, Brijjworks makes RCS a pertinent choice for anyone weighing POS integrators.