POS System Companies & Dealers in Wailuku, HI

Overview

ProTouch Systems is a Maui-based provider of point-of-sale and payment technology. It operates from Wailuku and serves businesses across Hawaii. The company presents itself as a hospitality technology specialist. It helps owners put together the mix of tools that suits their operation, from a basic mobile payment setup to a complete restaurant management platform. Its website carries a copyright notice dating back to 2016.

Its core offering is SkyTab, the POS platform tied to Shift4, which ProTouch resells and supports alongside Shift4 payment processing. Clients are enrolled automatically in the Shift4 Cares program. A standard SkyTab bundle includes:

• a 15-inch all-in-one touchscreen unit
• an Epson receipt printer
• a contactless-capable card terminal
• a cash drawer

The bundle is provided through a monthly subscription, so merchants avoid buying hardware up front. Equipment is covered by a lifetime warranty. Contract terms are short or flexible, and a no-contract option is available.

Industries served

Restaurants are the primary focus, but the company lists solutions for a range of business types:

• Table service and fast casual restaurants
• Cafes and coffee shops
• Bars
• Takeout, delivery and pizza operations
• Food trucks
• Retail stores
• Hotels needing payment systems

The platform covers several ordering and management needs:

• Online ordering, plus QR-code ordering and payment at the table
• Self-ordering kiosks
• Curbside and delivery payments with digital receipts
• The InCharge app for overseeing a business remotely
• A virtual terminal for online payments, deposits and refunds

Terminals can keep accepting cards while offline, and both fixed and handheld devices support pre-authorization. Reporting is cloud-based and available in real time. E-commerce services are also listed.

Payments and surcharging

ProTouch provides integrated card processing with custom or flat-rate pricing shaped around each restaurant's needs. A central part of its pitch is Shift4's Advantage Program. This surcharging arrangement lets merchants pass card acceptance costs on to customers in a way the company says follows card brand rules. Merchants can return to conventional processing whenever they choose.

Onboarding and support

New clients receive installation at no charge, either as an on-site setup by ProTouch technicians or a self-install guided by phone; wiring is excluded. An onboarding team handles POS programming, training is included, and a risk-free trial period is offered. Help is available around the clock by telephone, email or live chat, with remote assistance and local on-site visits when required. Each client also gets a local account manager dedicated to them.

Beyond point of sale, the company offers professional services to Hawaii businesses, including payroll and human resources support in addition to merchant services. For buyers comparing dealers, its distinguishing traits are a physical office on Maui, a hospitality focus, and a product line built on Shift4 and SkyTab. Its support model combines continuous remote coverage with in-person local service.