POS System Companies & Dealers in Sherwood, AR

Overview

Total Control Software Corporation, known as TCS, is a family-owned software developer based in Sherwood, Arkansas. It builds dealership management systems for sales and service dealers in the United States and Canada. The company does not serve general retail.

It concentrates on businesses that sell and service recreational equipment, and its platform covers the counter, showroom and back office in one Windows-based package. For buyers comparing point-of-sale and dealer software vendors, TCS is a specialist option aimed at vehicle and watercraft dealerships.

Bill Rollins started the company in 1992, drawing on his knowledge of how dealerships operate to create software suited to the marine and recreational vehicle trades. More than thirty years on, the business remains family-owned and is led by Valerie, its President and Owner. The staff is small. Callers reach one of six employees directly, with no automated menus or AI-driven routing between a dealer and a person who can help.

Industries Served

TCS tailors its system to dealerships whose needs differ from those of typical stores, including:

• Marine and boat dealers
• RV dealerships
• Golf cart dealers
• Powersports retailers
• ATV sales and service shops

Software and Modules

The core product runs entirely on Microsoft Windows and is designed to manage a dealership's sales, inventory, service work, parts and customer relationships. Dealers license the modules that match their operations. Pricing is quoted individually rather than published as a fixed package, and the company positions the system around keeping overall ownership costs low. Add-ons and integrations extend the platform.

One example is TCSEmail, an optional feature that lets an authorized user link a Google account and send messages from within the software. Staff also maintain pricebooks and parts data so that product details stay current, and a dedicated specialist handles dealership forms to keep paperwork accurate and compliant.

Evaluation, Setup and Training

Prospective customers can try the software in two ways: a guided demonstration led by a TCS expert, or a downloadable demo for independent exploration. The sales team also helps dealers decide which modules make sense for them. Once payment is received, installation can follow either of two paths.

Dealers who need time to prepare can receive a welcome box by mail with step-by-step setup instructions. Those wanting a faster start can have a technician configure the system remotely while they are present. Training resources include video tutorials, user manuals and free one-on-one remote sessions bundled with a support plan. On-site instruction is available for an added fee.

What Sets TCS Apart

The company stands out for its narrow focus on recreational and marine dealerships and its hands-on, people-first support model. Roles on the team are clearly defined:

• Mike handles sales and client relations.
• Andrea serves as Vice President and forms specialist.
• Matt oversees pricebooks and parts.
• Jacqueline manages web and social channels.
• Andy, the lead programmer, develops the platform itself.

Most team members also take support calls, so dealers work with people who know the product closely rather than a rotating help desk.