Medical Billing Companies & Consultants in Massillon, OH

Complete Providence Medical Solutions is a third-party medical billing firm based in Massillon, Ohio. It works with healthcare practices that want to hand off claims and revenue tasks to an outside team. The firm presents itself as a single point of contact for many of the administrative jobs a medical office handles. Its main specialty is recovering aged accounts receivable, meaning older unpaid balances that in-house staff often can't get to.

Who They Serve

The firm says it can handle billing for a wide range of provider types, from small practices to larger institutions. The specialties it names include:

• Internal medicine and pulmonary practices
• Ambulatory care and surgeons
• Anesthesia providers
• Chiropractic offices
• Physical and occupational therapy practices
• Hospitals and laboratories of all kinds
• Other specialty practices

It also takes on clients of very different sizes. A newly established provider with only a few patients and a busy practice with heavy claim volume can both be served.

Billing and Claims Work

The firm can take over a claim from the very start or pick it up partway through. Practices that already have a coding system can send claims that are already coded, and the firm processes them from there. Practices without one can use the firm's own coding service. Claims are filed electronically.

Clients can choose to have the firm follow each claim through primary, secondary and tertiary payers, or only through the primary insurer. Billing clients also get detailed reports showing how their services were billed and paid, which can help with budgeting and with tracking how the outsourcing is working.

Wider Range of Services

Beyond core billing, the firm offers a full set of supporting services:

• Accounts receivable follow-up and special billing projects
• Payment posting
• Appeals and denials management
• Patient statements
• Prior authorizations
• Chart auditing
• Provider credentialing
• Compliance programs
• Practice consulting

For patient statements, it can draft a statement once an insurer has decided on a claim. It can explain on the statement why the patient owes money, such as a deductible or co-pay, as far as the practice's software allows. It can send statements on whatever schedule the office prefers, including restarting statements for practices that have fallen behind.

How They Work With Clients

The firm points out that no two medical offices run the same way. Instead of one fixed service, it sells bundled packages built around each provider's needs and offers to create a strategic plan for each new client. That makes it a good fit for practices that want to outsource only certain tasks, such as clearing a backlog of old receivables, while keeping other work in-house. Its office is open on weekdays during morning and afternoon hours.