Medical Billing Companies & Consultants in Rome, NY

Solutions Medical Billing Inc. is a family-owned revenue cycle firm based in Rome, New York. It has handled insurance billing for healthcare providers since 1994. The firm started in the Mohawk Valley but now works with practices across the country, and it lists a second office in Rock Hill, South Carolina. Its offer to buyers is simple: clinicians hand off the claims and collections work so their staff can spend more of the day with patients.

Who They Serve

The firm works mainly with physician offices of many sizes, but it also takes on other provider types. Its intake form asks prospects whether they are a home health agency, hospice, hospital, physician or another kind of organization. The company says it already supports a wide mix of clinical fields:

• Primary care and family practice
• Internal medicine
• Dermatology
• Surgery
• Optometry
• Ear, nose and throat (ENT)
• Mental health
• Audiology
• Osteopathic medicine

Services and Approach

The team does not move clients onto a new platform. Instead, it works inside each practice's current EHR or EMR system, which the company says improves accuracy and shortens the wait for reimbursement. Staff check every claim before it goes out to cut down on rejections and keep filings compliant. The company's main goal is to get providers paid on schedule and for the full amount they are owed. Beyond sending claims, it describes its work as full revenue management plus consulting. Client testimonials on its site also mention help with credentialing, follow-up on accounts receivable, regular review of a practice's billing habits and alerts about changes in the industry. New clients can start with a free consultation. The company builds each arrangement around the practice rather than selling a single standard package.

Background and Team

Alice Scott started the business three decades ago with her daughter, Michele Redmond. Scott is President and Redmond is CEO. The rest of the leadership team includes CFO Zack Ketchum, who joined about 20 years ago as a claims processor and worked his way up. COO Robert Meier came aboard in 2017, and Office Manager Colleen Smaldon joined in 2014 and now runs the Rome office. Together, the staff report more than a century of combined billing experience.

What Sets Them Apart

For buyers comparing outsourcing options, a key point is that all work is done in-house by a U.S.-based team and none of it is sent offshore. The firm also keeps clients for a long time. One osteopathic physician says the company has handled his billing since 2004. Optometrists in Utica and at an Adirondack eye care practice say it brought faster claim turnaround, steadier receivables and same-day answers to their questions. The company names integrity, honesty and commitment to client results as its core values. As a family-run business, it presents itself as a hands-on partner for small and mid-sized practices that want experienced people managing their claims.