Medical Billing Companies & Consultants in North Little Rock, AR

EngageMED is a practice management and revenue cycle company based in North Little Rock, Arkansas. Its clients range from solo physicians and independent group practices to hospitals and larger health systems, and it provides billing, operational and administrative support from a single organization. Buyers comparing medical billing vendors should know that EngageMED is a broader management partner rather than a company that only handles claims. Billing is one of several business functions it can take over for a client.

Services for physicians and providers

For physician practices, EngageMED takes on much of the administrative work that keeps clinicians away from patients. Its services for this group include:

• Billing, collections and complete revenue cycle management
• Full-service practice management
• Help opening new practices and expanding existing ones
• Coding and compliance assistance
• IT and operational support
• Staffing through managed people services

The company says it works with practices of any size and in any specialty. A testimonial from a wound care practice says the team improved that group's billing and adapted well to several different electronic medical record platforms. This may matter to practices that want to outsource billing without changing their EMR system.

Services for hospitals and health systems

For hospitals and health systems, EngageMED works as an embedded operating arm. It manages affiliated clinics and helps make performance consistent across sites. Its services for this group include comprehensive practice management, expansion of strategic service lines, modeling and alignment of provider compensation, and IT and EMR support across multiple locations. The site quotes a market president at CommonSpirit's St.

Vincent organization, who calls the firm a responsive strategic partner to its medical group. The leadership roster also lists regional directors assigned to CHI Hot Springs and to CHI hospital-based care, which suggests ongoing operational work with CHI-affiliated facilities in Arkansas.

Team and background

EngageMED says its team has more than three decades of combined experience. Chief Executive Officer Julie Embry, MBA, leads the executive group, which also includes a chief clinic operating officer, a chief financial officer, a chief legal and compliance officer, and an executive vice president for revenue integrity.

Its directors oversee billing services, revenue integrity, quality, information systems, finance and clinic operations. Several hold credentials such as CPC, CPPM, MHSA and MHA. Jamie Dennis, MHSA, leads billing services, and Alicia Krou, CPC, CPPM, directs revenue integrity. The company also runs a unit called EngageCONNECT, which has its own director.

The company organizes its offerings into four areas: revenue cycle, practice operations, managed people services, and finance and accounting, with nine solutions in total. It combines technology-based systems with direct involvement from its staff to simplify workflows and improve client results. For buyers, the main differences from other vendors are three.

First, it combines billing with operations, staffing, finance and IT. Second, it has its own revenue integrity and coding function with certified staff. Third, it has documented experience with both independent practices and hospital-affiliated clinics in Arkansas.