VoIP Providers & Business Phone Companies in Manchester, ME

Overview

Business Communications of Maine is a telecommunications company based in Manchester, Maine. It designs, installs and supports phone and network systems for organizations across the central and southern parts of the state. Its clients include commercial firms, nonprofit groups and municipal and other public-sector offices, and it also takes on work in the wider Tri-State region.

The firm runs more than one location in Maine, which helps it respond when customers need on-site help. Its technicians have more than three decades of experience in the telecom industry.

VoIP and phone system options

Buyers comparing business phone providers can choose from three main approaches. The first is an on-premises IP system that runs over a company's existing computer network, so there is no need for dedicated phone wiring or a separate voice platform.

The company points to several benefits: web-based administration, lower calling costs, freedom from a single vendor, better reporting, software integration and the ability for staff to plug their handsets in at any desk. These systems suit organizations that expect to add users or link remote branches over time.

The second option is a hosted IP PBX. Here the switching equipment sits off-site and the provider manages it. This model gives a business traditional PBX features without buying and maintaining hardware. It supports continuity, scaling and remote work, and it avoids equipment depreciation.

The third approach is a hybrid platform built as fully IP, fully digital or a mix of the two. A hybrid setup lets a client capture VoIP savings and add centralized voicemail, auto attendant or management functions without replacing all of its infrastructure at once.

Equipment, repair and related services

The company sells new and refurbished business telephones from established manufacturers. Reconditioned units are offered as a lower-cost alternative to buying new. Its in-house repair shop fixes broken handsets, then tests and cleans them before returning them. Certified technicians install and maintain phone and voicemail systems and can diagnose problems with dial tone, fax lines and card payment terminals. Supporting services include:

• Structured cabling covering phone, data, video and cable television lines, plus expansion of existing wiring
• Design, deployment and upkeep of data networks
• Sales, installation and service of OptiView video surveillance
• Review and renegotiation of telecom contracts

How they work with clients

New projects can start with a no-cost on-site consultation. During this visit, staff:

• Survey the current system and assess the cabling
• Audit internet and phone lines
• Test battery backup and review system backups
• Flag likely trouble spots

They then use these findings to plan for future needs. The company serves accounts ranging from small offices with only a few handsets to corporations with several sites. Its technical staff have trained both at the factory and internally to keep up with new communications technology. Existing customers can use an online customer portal and a support request form for service issues.