POS System Companies & Dealers in Deerfield Beach, FL

Based in Florida, 911 Software is a payments technology firm that now runs its platform as the Cloud9 Payment Gateway. Its focus is helping businesses make card acceptance work cleanly alongside the systems they already use to ring up sales. Paymuse Inc. is the operating entity behind the brand. The firm traces its origins to 1995, when it started out writing software to process card payments. Over the years that product evolved into a gateway linking cash registers, countertop devices, web shops and phones with a variety of processing networks.

Shoppers evaluating regional POS technology vendors should view this business as a specialist in payments connectivity instead of a general hardware reseller. Its gateway occupies the space between a merchant's point-of-sale or business application and the company that processes the cards. Because of this arrangement, a store, restaurant group or software developer can integrate a single time and retain that configuration even after switching processors. The firm says ten processors are supported and that its customer base has surpassed ten thousand merchants since it started.

Products and capabilities

• A gateway not tied to any single processor, with a documented REST API and a sandbox where developers can test
• A hosted payment page for teams wishing to skip custom backend development
• Terminals from established manufacturers, shipped ready to use with encryption in place and administered centrally alongside web transactions
• A virtual terminal plus mobile tools for accepting payment away from the checkout counter
• Cross-processor tokenization, so saved card references do not lock a merchant to one provider
• An offline capability that stores transactions on the device and completes settlement when connectivity is restored

According to the company, its terminal strategy is fully integrated. It manages the entire route from the POS, through the terminal, to the processor instead of outsourcing the terminal connection. In practice, buyers get a single point of contact if a payment fails. Card details are encrypted at the device and remain protected as they travel through the gateway. The firm states it satisfies the top level of PCI-DSS compliance and handles EMV chip, contactless and magnetic swipe transactions.

Its principal customers fall into three categories. Merchants may operate one site or numerous ones. Independent sales organizations and agents can rely on the shared back-office system to bring on new clients. Software vendors can build payments into their own applications and administer terminals under their own branding. An underwriting team also assists businesses that struggle to obtain a merchant account. Routine support is divided between a line for merchants and a distinct support company serving end users.

The company has deep roots in point-of-sale. Its founders launched a web-based enterprise POS business in 2000, whose notable early customer was a big restaurant chain, and sold it in 2006 to a publicly traded POS hardware and software firm. They had sold an earlier gateway in 1999. A newer edition of the CreditLine server followed in 2012, the Cloud9 gateway debuted in 2017, and work on a next-generation mobile POS began in 2020. This continuity, meaning the same founders and a product line that progressed from client-server software to a cloud gateway, is its main differentiator. It fits buyers who want strong payments knowledge backing their POS rather than a dealer focused only on hardware.