Maintenance Software & CMMS Providers in Virginia Beach, VA

Overview

Novo Solutions, Inc. is a software developer headquartered in Virginia Beach, Virginia, and has been in business since 1999. Its main offering, NovoGov, is a cloud-hosted operations and maintenance management system built for local governments, especially smaller and mid-size municipalities and counties. The company reports customers in 37 states and more than 130 communities, stretching from Rockland, Maine to Capitola, California. West Point, Virginia is among the localities it names as users.

NovoGov is meant to replace paper logs, spreadsheets and scattered phone messages with one shared system that office staff and field crews can reach from a desktop or a mobile device. Public works and related departments use it to keep records of infrastructure, plan and dispatch maintenance jobs, carry out inspections and respond to resident complaints.

Field workers can open jobs on a phone, attach photos and record the labor, materials and equipment used. Supervisors can then produce summaries of completed work for elected officials without days of manual compilation.

Maintenance management capabilities

At the center of the platform are asset tracking, work orders and preventive maintenance. Each asset appears on a GIS-based map with its own service history, and recurring maintenance can be planned before failures occur. Novo also offers configurations for specific municipal functions:

• Streets and roads, with street segments handled as linear assets and maps that reveal repeat repair locations
• Stormwater, covering pipes, ditches and structures, inspection schedules, sweeping logs and MS4 reporting
• Water utilities, including hydrant flushing records and pressure, volume and chlorine readings
• Wastewater, with lift stations, pumps and gravity or pressurized mains mapped
• Fleet, with vehicle records, PM intervals by mileage or date and odometer data drawn from fuel systems
• Facilities, parks, right-of-way mowing, signs and solid waste carts
• Community development, including code enforcement, permits, licenses and inspections

Technology and integrations

NovoGov runs on ShareNet, an information management platform the company introduced in 2013. ShareNet is made up of apps for work orders, assets, inventory, preventive maintenance, citizen and customer relationship management, vendors, projects and knowledge management. These apps can be combined into different solutions. Hosting is on Microsoft Azure, and data is encrypted in transit.

The software connects with Esri ArcGIS, so requests and assets display on the same maps other departments already rely on. Fuel system integration is also available. A citizen request portal lets residents report issues online or by phone and receive automatic updates, and their submissions convert directly into work orders.

How Novo works with clients

The company configures the software around each department's existing processes rather than imposing a rigid template. Its pricing and architecture are designed to scale from a single department to an organization-wide rollout. A customer in Dover, Massachusetts is quoted praising the absence of extra charges for each added form or module.

Prospective buyers can request a discovery call or a demonstration, or simply submit a question. Existing customers can file support requests online or log in to a dedicated support site. The same U.S.-based team that develops NovoGov also provides its support.

Novo also runs a giving program called Novo Reach, which donates a share of yearly profits to organizations it considers to be making a difference. For Virginia agencies comparing CMMS options, the firm offers more than two decades of operating history, a headquarters in Virginia Beach and a product focused specifically on public sector maintenance operations.