Maintenance Software & CMMS Providers in Greenville, SC

Coba Enterprise Management, LLC is a Greenville, South Carolina software company. Its main product is Coba CMMS, a computerized maintenance management system built only for the hotel industry. Many CMMS vendors sell general-purpose tools that work across manufacturing, facilities and other sectors. Coba instead focuses on lodging properties and the companies that manage them, so its workflows are shaped around guest rooms, hotel equipment and hospitality brand standards.

Background

The company was started by people who used to run hotels themselves. They had grown frustrated with paper slips, binders and clipboards as a way to track maintenance. In practice they needed quick answers on property improvement plan (PIP) work, budgeting, inspections and open repairs, and that need led them to build their own platform.

Company material says the business took shape around 2014, when co-founder June partnered with her father, an experienced software developer. Her long career in hotel operations and his software background shaped the product.

What the Software Does

Coba CMMS is a cloud-based application that runs on mobile devices. Before a hotel goes live, the system is set up around that hotel's own list of assets, so each property gets a maintenance program that matches its actual equipment instead of a generic template. The platform covers several core areas:

• Mobile work orders, so engineers can receive, update and close tasks while moving around the building instead of working from a front-desk clipboard
• Automated preventative maintenance plans built for each property, aimed at keeping rooms in good shape and making major equipment last longer
• Tracking for major assets and scheduling for inspections
• Reports on key performance indicators and on how closely staff follow the preventative maintenance schedule, sent to the management company
• Safety-focused routines meant to protect both staff and the property

Built for Every Role

Users sign in through separate interfaces for different jobs: a desktop dashboard, an executive mobile view, a maintenance mobile app and a housekeeping mobile app. Because housekeepers, engineers and managers all work in the same system in real time, the company says staff spend less time passing messages back and forth and can respond to guest requests faster.

For hotel management companies, the executive layer lets leaders set maintenance requirements for a whole portfolio and review activity at every property from a computer or phone.

Working With Clients

Coba sets up each property's asset inventory as part of onboarding. Prospects can ask for a demo, a quote or a general discussion. Current users are invited to suggest new features, and the company says its support team aims to be responsive and helpful.

Published client feedback includes a chief engineer at a Hampton Inn, who said the tool cut his paperwork even though he does not see himself as a computer person, and a SpringHill Suites general manager who praised the customer service.

Coba also writes about hospitality safety on its blog, with topics such as lockout/tagout, safe bending and lifting, and incident reporting.

Hotel owners, general managers and multi-property management firms looking for a CMMS built around lodging operations may find Coba worth a look. It suits buyers who want a product designed by former hoteliers rather than a general facilities platform adapted for hotels.