Maintenance Software & CMMS Providers in North Bend, OR

MaintSmart Software, Inc. is a computerized maintenance management system (CMMS) developer based in North Bend, Oregon. The company designs, builds, supports and packages its software in the United States. It says the product has been used for more than two decades by maintenance managers, maintenance planners and facility managers, with users in more than 40 countries. Its software is aimed at organizations that run equipment, including plants, fleets and industrial operations.

Software and Deployment Options

MaintSmart sells one maintenance platform in several formats so buyers can choose how it is deployed. The options include:

• An enterprise (desktop) edition
• A user-hosted subscription and a cloud-based offering
• A web-based version that lets staff submit work requests
• A mobile CMMS app for iPhone and Android devices
• Multi-site and multilingual configurations, plus software it positions as EAM (enterprise asset management)

Core Modules

Many maintenance programs are built mainly around work orders. MaintSmart includes work orders too, but it also offers separate modules for preventive maintenance, equipment downtime, spare parts inventory and purchasing. Teams can use every module or only the ones they need. The system can create work orders automatically based on elapsed time, specific days, demand or events.

The downtime module records equipment failures and supports reliability analysis. Each main module has its own reporting and analysis tools, which give managers key performance indicators to help with planning, scheduling, compliance and policy decisions.

Getting Started and Support

Prospective buyers can request a free consultation and demonstration or download a demo program. The demo includes a sample database filled with example equipment and a blank database for entering a company's own assets. A quick start guide covers logging in and choosing a language.

The company also offers a large library of free training videos, a dashboard walkthrough video, FAQs, and articles on what a CMMS is and how to choose one. Existing customers can submit and track support tickets through the website and can also get phone support.

What Sets It Apart

Language flexibility is a major focus. The software can be fully translated into any language, and the downloadable demo comes with ten machine-translated language versions for non-English-speaking users. This makes MaintSmart a fit for multinational or multilingual maintenance teams. The company also lists international resellers.

On its website, MaintSmart presents itself as a lower-cost option that it says matches competing systems priced up to five times higher. It also publishes case studies and customer testimonials for buyers who want to review real implementations.

MaintSmart is a good option for organizations that want a full set of maintenance modules, from work orders to purchasing, in a single system. It suits buyers who want to choose between desktop, hosted, web and mobile deployment instead of being limited to one cloud-only product.