Maintenance Software & CMMS Providers in Southfield, MI

Phoenix Data Systems, Inc. is a software developer based in Southfield, Michigan, that focuses entirely on the healthcare sector. Its main product, AIMS (Asset Information Management System), is a computerized maintenance management system used by hospital teams responsible for medical technology and building infrastructure. The company states that it has devoted itself to healthcare for over 35 years.

History and Reach

The first version of AIMS was created almost forty years ago. The current release, AIMS 3, is the fifth generation of the product, and the company says it applied what it learned over that time to make the software more powerful, flexible and approachable. Figures published by the company point to a large installed base:

• About 3,000 hospitals in 22 countries
• Roughly 60,000 users
• Around 130,000 work orders handled daily
• Approximately 8 million pieces of equipment tracked

Some existing customers still refer to AIMS.NET, an earlier edition of the software.

Products and Capabilities

AIMS 3 is described as a real-time, user-friendly system that works from any device. It is built from core components, and more than 30 components in total are available so an organization can tailor the system to its needs. The product family includes:

• AIMS 3, the main system for managing assets and maintenance work
• AIMS Mobile, which lets staff use the system out in the field
• SUPERIOR Analytics, which examines maintenance data to reveal opportunities for better use of labor and lower costs
• Digital Dashboard, which presents key performance indicators visually
• RTLS, a tool for finding equipment quickly and gaining visibility of assets
• Interfaces for connecting with third-party software

The company highlights consistent entry of new assets, customizable reporting, automation aimed at accuracy and productivity, and a goal of reducing corrective work orders. A customer notes that reports can be set to arrive by email at whatever interval is chosen.

Who Uses It

AIMS grew out of the needs of clinical technology professionals, yet it is positioned to manage assets across a wider range of hospital areas, including housekeeping and other support groups alongside engineering and imaging. The company says the software helps departments increase productivity, standardize processes and manage regulatory compliance.

Working With Phoenix

From the start of a relationship, an account manager, the product management team and a senior officer work jointly so that the proposed system suits both present and future requirements. Services include cloud hosting, which the company pitches as an IT service provider role, conversion and implementation help for moving data from older databases, and training. Healthcare technology and facilities professionals can ask for a demonstration of AIMS 3.

Testimonials on the company site emphasize support quality: fixes delivered within a day during one implementation, a smooth data transition from a previous database, patient and knowledgeable technical staff, and calls answered quickly by a live person. For buyers weighing vendors, that record of responsiveness may count as much as the feature list.