Maintenance Software & CMMS Providers in Green Cove Springs, FL

KeepTraK Corporation develops and sells a desktop computerized maintenance management system for organizations that need to plan, schedule and document upkeep of their facilities, equipment and sites. The company has been in business for roughly three decades. Its software is used by thousands of people to keep track of recurring maintenance and repair work.

KeepTraK publishes a Florida mailing address in Green Cove Springs and describes itself as American owned, with every part of the operation based in the United States.

Software and Modules

Unlike many current CMMS products, KeepTraK is installed on the customer's own network rather than hosted in the cloud. Buyers purchase a license outright instead of paying a recurring monthly or yearly fee. This makes it a practical fit for government agencies, military units and other organizations whose security policies rule out cloud-based tools. The program is modular, so customers can start with only the components they need and add more later. The available modules include:

• Equipment Information, for cataloging assets and their maintenance details
• People and Resources, for assigning tasks to staff
• Preventive Maintenance, with a calendar view of scheduled tasks
• Work Orders and Logs, covering work requests and the history of completed jobs
• Parts Inventory, including purchase orders
• Multi-User operation with configurable user permissions

The system works alongside Microsoft Office. The vendor presents this as a way to avoid being locked into a proprietary database that could become obsolete.

Industries and Compliance

KeepTraK's customer base spans several sectors. These include manufacturers and assembly operations, medical facilities, hospitals, nursing homes and care facilities, water districts, fire departments, service departments, and hospitality properties such as hotels, motels and resorts. The software includes built-in reports intended to support audits and regulatory documentation.

It supports standards and agencies such as ISO 9000 and ISO 9001, the Joint Commission, SQF, the FDA, OSHA, the EPA, the USDA and the American Institute of Baking. Healthcare users can draw on these reports when pursuing Joint Commission accreditation. Manufacturers can use the equipment listings and maintenance records to prepare for ISO inspections.

The company also positions the product for scheduling and recording cleaning, disinfection and sanitation routines, a need that grew during the COVID-19 pandemic.

How They Work With Clients

KeepTraK emphasizes simplicity and designs its software around the technicians who use it daily rather than around executive dashboards. The goal is a clear picture of which tasks are due, who is responsible and when the work should happen. The company states that routine use should take only a few minutes per day.

New customers receive free help with installation and initial data entry, with the aim of getting them running on the same day. Support is handled by the company's own staff during normal business hours rather than by an outsourced call center.

At no charge, support can be arranged around the clock for clients who work night or weekend shifts or who are located in other time zones, such as Australia or the United Kingdom.

Prospective buyers can evaluate the product through a 30-day free trial. The website also offers an introductory video, tutorials, help files, an FAQ and an executive summary. Organizations comparing CMMS vendors may find KeepTraK most relevant if they want an owned, on-premises system with a long track record and hands-on onboarding.