Maintenance Software & CMMS Providers in Phoenix, AZ

CyberMetrics Corporation is a software developer based in Phoenix, Arizona. Its main product, GAGEtrak, helps organizations track and control the calibration of their measuring instruments and test equipment. Among maintenance management tools, GAGEtrak is a specialist product. It does not handle general facility work orders. Instead it keeps gages accurate, documented and ready for audits. The company says the software has been on the market for more than 35 years and is used at thousands of sites around the world.

Software and Capabilities

GAGEtrak comes in two tiers, GAGEtrak Pro and GAGEtrak Lite, so buyers can pick the depth of functionality they need. It can run on a single workstation or serve several users over a local network. Key capabilities include:

• Tracking gages and scheduling both planned and unplanned calibrations
• Producing calibration certificates and barcode labels
• Gage repeatability and reproducibility studies based on MSA 4th Edition
• Attaching outside lab certificates and other files to records for gages, procedures and calibrations
• Automatic email alerts for upcoming calibrations, gage check-out and return, and pass or fail results, which are sent even when the program is closed
• IIoT connectivity and a REST API for sharing calibration data with other systems

Optional add-ons extend the core system. These include direct label printing, the CyberSensor temperature and humidity monitor, the CalPro library of calibration procedures, an MQTT Broker for connected equipment, the Info Center reporting tool, an FDA Compliance Manager to help with audit preparation, a Crib module for tool-crib attendants, and a Web API. With the right license, GAGEtrak can be hosted on Remote Desktop Server or Citrix. Licenses are sold as perpetual or subscription, with either concurrent or node-locked seats.

Implementation Approach

New clients can sign up for Launchpad, an onboarding package led by a dedicated Client Success Manager. The process starts with assessment and planning, including weekly progress meetings. Next come software installation and database setup, followed by data import for new customers or database migration for those upgrading, with verification and a backup and recovery plan.

After training, the client goes live and gets access to the support portal. The client then has 30 days of extra time with the Client Success Manager for follow-up questions.

CyberMetrics also offers these services separately: installation by its Tech Services Engineers, who know Microsoft products and networking well; configuration of users, security, terminology, reports, templates and compliance SOPs; help with validation; custom reports and labels; and training for both system administrators and everyday users.

Background and Reach

The software is designed to support compliance with standards such as FDA and ISO requirements. Customers quoted on the site include medical device maker AngioDynamics, automotive parts companies Edelbrock and Ahresty, and tooling firm Tapmatic. Besides its Arizona headquarters, CyberMetrics has affiliated companies in Mexico and Brazil and sales partners in India and the Asia-Pacific region.

Support is available by phone on weekdays during Mountain Time business hours, along with an online support portal, a user community forum, software updates and maintenance agreements. Buyers can try a free trial or book a web demonstration before purchasing.