Business Intelligence Companies & Consultants in Guaynabo, PR

Overview

Ingellicom is an information technology consultancy based in Guaynabo, Puerto Rico, and it has operated since December 2006. The company builds custom software for its customers and also handles data-centered projects, including business intelligence, advanced analytics and artificial intelligence. A further part of its business is placing technical personnel with organizations that need more hands. Its customer base spans carriers, financial institutions, healthcare providers and public sector bodies, and the website includes a dedicated area for federal opportunities.

For anyone comparing business intelligence vendors, the central promise is helping organizations turn structured information, gathered from internal systems and external sources, into sounder decisions. According to the firm, this supports financial management, regulatory compliance and the quality of customer service.

Its advanced analytics practice goes further, applying methods and tools that are generally more sophisticated than those found in traditional BI. A KPI offering lets managers judge how individuals, business units and the whole company are advancing toward defined goals.

Services and solutions

Ingellicom pairs its data capabilities with engineering and process improvement. The main offerings include:

• Business intelligence and tailored reports
• Advanced analytics and AI projects
• KPI design and progress measurement
• Robotic process automation for repetitive business tasks
• M2A, a digital transformation tool that replaces manual steps with digital workflows
• A Training Module System that blends written material, audio and video in the visual style of a client's intranet
• Business process reengineering to redesign how work is structured
• Process automation across departments, aimed at enforcing standards and compliance policies
• Application, mobile and web development, systems integration and data migration
• Quality assurance, business and systems analysis, and operational support
• Managed application support and IT staffing

How the firm works with clients

The company says it takes established best practices and fits them to each customer's needs and culture, with the aim of exceeding expectations for the time and budget invested. Its managed services are built around one accountable contact and a simpler contract arrangement for application support across an IT department.

On the staffing side, it offers temporary and contract placements as well as option-to-hire arrangements, useful for new initiatives, seasonal demand or stretches when a business is running over capacity. It also gives strategic guidance on managing IT human capital.

Ingellicom frames its relationships as lasting partnerships, with continuing help on technology integration and on improving software that customers already operate.

Background and team

The firm began when Heber Irizarry, then the only developer, found himself swamped by requests for varied IT development work. He chose to assemble a group of specialized developers under his direction. He now serves as chief executive officer, alongside Zoraida Morales, who is president and chief operating officer.

Other leaders include a process improvement manager, a senior project manager, a human resources director and a lead technical developer. The company states that its executives bring experience in complex IT environments and business management across the telecom, banking, insurance and healthcare sectors, as well as at the state and federal levels.

Staff roles cover software design and development, project management, and business and systems analysis.

Ingellicom presents its small size as an advantage: it says it follows market trends closely, adapts more quickly than large companies, and offers faster delivery at competitive cost. It also describes creating highly personalized products on very short notice and forming networks of strategic partners. Its stated ambition is to be the most sustainable and dependable technology company in the United States and Latin America, and its guiding phrase is Your Needs / Our Goal.