Business Intelligence Companies & Consultants in Burlington, MA

Headquartered in Burlington, Massachusetts, a short distance north of Boston, Dimensional Insight develops and maintains a governed analytics platform aimed at organizations operating in demanding, tightly regulated fields. Fred Powers and Stan Zanarotti co-founded the business, which first opened its doors more than three decades ago, in 1989. The firm remains under private ownership and has never accepted external funding.

According to its own account, it has turned a profit since the very beginning. Across its long history, its client base has expanded to include thousands of organizations around the globe.

Platform and products

At the center of the company's offering sits Diver Platform, a tool that gathers data scattered across numerous source systems and organizes it into a single, coherent model. Calculations, metrics and rules are established one time in a shared location and then applied consistently across every team. The intent is to stop disputes among departments about conflicting figures and to provide executives with indicators that hold up under audit. The wider lineup consists of:

• Diver Platform, which serves as the foundational governed analytics environment
• Governed AI, which draws its responses from each client's own vetted data instead of material found on the open web
• ProDiver, DivePort and DiveTab, covering in-depth analysis, web portals and use on tablets
• Measure Factory, used to create uniform, standardized measures
• Workbench and NetDiver, which support development work and the distribution of data

Organizations may host the software on their own premises, place it in a private cloud, or license it as a subscription service. This flexibility lets technology and compliance staff choose a setup that fits their internal security policies.

Industries served

The firm concentrates on markets where reliable reporting carries real consequences for daily operations or regulatory standing. Healthcare represents a significant share of its work, spanning patient throughput, ICU capacity, infection prevention, clinical results and revenue cycle management.

Beyond hospitals, its clients include makers and wholesalers of beverage alcohol, cannabis businesses, higher education institutions, logistics firms, manufacturers, and utilities supplying electricity, gas and water.

Among its publicized success stories, Eversource Energy brought its leadership scorecards together in one place, EvergreenHealth lowered antimicrobial therapy days by 58 percent, and Western Maryland trimmed what it spent on IV acetaminophen by 78 percent.

How the company works with clients

Teams of developers, consultants and sector experts collaborate directly with client staff to design workable solutions. A key goal is helping non-technical employees, not just IT professionals, interpret and investigate data with confidence. Support resources include product documentation, training courses, a knowledge forum, a community forum and a yearly gathering for users.

A partner program is also available, complete with a listing of firms that handle implementations. Engagements commonly link electronic health records, ERP, CRM, financial and operational systems, allowing each department to draw its reports from one governed foundation.

Background and credentials

For healthcare purchasers, a notable point is that the company has received the Best in KLAS designation eleven times, which Dimensional Insight states is a higher count than any competing analytics provider. Verified customer reviews of its products can also be found on Gartner Peer Insights.

In addition to its Massachusetts base, the firm maintains international locations in Leiden, Netherlands; Kleve, Germany; Lysaker, Norway; and Guangzhou, China. Since no outside investors hold a stake, the company describes itself as accountable primarily to the people who use its software and those who work for it.