Business Intelligence Companies & Consultants in Normal, IL

Overview

InfoTech Solutions & Services Inc. is an IT services company based in Normal, Illinois. It supports small and mid-sized businesses across central Illinois and the Greater St. Louis area. Its main offerings are fully outsourced IT and a co-managed arrangement for companies that already employ technology staff.

Organizations hoping to find business intelligence help should note that reporting and dashboard work is delivered through a separate AI implementation service, not through a dedicated analytics practice. For a business that wants one provider to look after its systems and also build useful reporting tools, that pairing could be a good fit.

Reporting, Dashboards and Automation

The company's analytics-style work falls under its AI Implementation & Automation service. It is charged by the hour and is open to anyone, including businesses that do not use its managed IT services. The method is to pick one task that drains time, such as a report produced over and over or numbers spread across several programs, and turn it into a working solution. Typical projects named by the firm include:

• Monthly reports that build themselves so staff no longer retype figures
• Basic dashboards that draw important numbers from multiple systems into a single view
• Assistants that answer common customer questions, and reminders for follow-up
• Quote tracking and faster estimate preparation

A project moves through four stages:

• A short call to select the best opportunity
• Creation of an AI coworker account owned by the client, keeping its data and conversations private to it
• A working proof of concept instead of a slide presentation
• Coaching for the team, plus continued building if the early result is worthwhile

Clients need no background in AI. They describe the business problem and InfoTech deals with the technology. The way in is a small trial offer with five hands-on hours, a money-back guarantee and no contract.

Managed and Co-Managed IT

The bulk of the firm's business runs through a monthly Partnership Agreement that turns InfoTech into the client's own IT department. The agreement covers:

• A help desk, onsite assistance during business hours and emergency coverage after hours
• Monitoring at all hours and patching every week
• Layered security and phishing awareness training
• Verified backups of computers and Microsoft 365
• Firewall and wireless network management
• Administration of Microsoft 365 along with its licenses

Every client gets a Technical Alignment Manager, who handles monthly standards reviews, a quarterly site visit, documentation, device inventory and vendor management. A virtual CIO prepares the yearly IT budget, keeps a living roadmap, runs quarterly business reviews and advises on AI and risk. Clients also see a monthly technology snapshot.

Optional add-ons include a Partner upgrade for executive involvement, a Security upgrade for sensitive data or compliance needs, and a Continuity upgrade for businesses still running an on-site server. One-time projects such as migrations and office moves are quoted separately.

Companies with an internal IT person or team can choose co-managed IT instead. InfoTech supplies its tool set, overflow help desk support, round-the-clock security monitoring and planning help, without replacing anyone. The split of duties is agreed in advance and written down.

Industries and Approach

InfoTech concentrates on construction, manufacturing and logistics. Its locations include Bloomington-Normal, Champaign-Urbana, Galesburg, Peoria, Pontiac, Alton, Belleville, Chesterfield, Edwardsville, O'Fallon and St. Louis. The company says it listens first, speaks plainly and takes ownership when problems arise, and its tagline is People Focused. Process Driven. Each year starts with a Business & Technology Alignment meeting.

Businesses not yet ready for a full partnership can begin with a Technology Insights Review, an easy-to-understand look at current concerns with practical next steps. Client testimonials come from organizations such as Stoller International, Renal Care and Gridley Telephone.