Medical Billing Companies & Consultants in Colonial Heights, VA

Save Your Billing is a medical billing and revenue cycle management firm based in Colonial Heights, Virginia, a short drive from Petersburg. The company works on an outsourced basis for healthcare providers such as physician practices, clinics and hospitals. It takes over the administrative work of getting claims paid so clinical staff can stay focused on patient care.

Its pitch to practices is simple: handing billing to a specialist can cost less than running an internal billing department and the overhead that comes with it.

Services Offered

The firm covers the claims process from the first patient record to the final payment. Its published service lineup includes:

• Entry of patient demographic data for billing and administrative accuracy
• Claim submission and billing for managed care payers
• Third-party reimbursement compliance support
• Appeals of denied claims
• Analysis of carrier-related denial patterns to stop recurring problems
• Payment reconciliation handled in-house
• Resolution of credit balances on patient accounts
• In-house collection of outstanding balances
• Documented follow-up on every open claim

Claims go to payers electronically wherever the insurer accepts electronic filing. The firm says this speeds up cash flow. It also says it knows Medicare payment rules and files in line with the applicable regulations.

Performance and Approach

The company notes that industry figures put first-pass claim rejections at roughly 20 to 35 percent, usually because of typos, coding mistakes or missing information. Against that, Save Your Billing reports that 98 percent of the first-time claims it sends for clients are accepted by commercial insurers, Medicare and Medicaid. It also cites net collections above 97 percent. The firm says its fees rise and fall with each client's business volume rather than sitting as a fixed cost.

Each client gets a dedicated Account Manager. Both the practice and its patients deal with that same person, which gives continuity on billing questions. The firm also offers to support practices moving to electronic medical records, helping them meet federal requirements for EHR adoption, e-prescribing and the Physician Quality Reporting Initiative.

Data Security and Compliance

Save Your Billing acts as a HIPAA Business Associate and works under Business Associate Agreements with its clients. It follows the HIPAA Privacy and Security Rules. Its stated safeguards include role-based access limits, encryption of data both stored and in transit, regular system audits and vulnerability monitoring, and HIPAA training for staff.

It also commits to reporting any unauthorized disclosure of protected health information to the affected client. Its billing work covers ICD-10 diagnosis codes, CPT procedure codes, insurance details and patient account histories.

Leadership

The leadership team includes Michael Coleman, Chief Information Officer; Pia Coleman, Director of Revenue Cycle Management; and David Conolly, Chief Financial Officer and head of business development. The office is open Monday through Friday during standard business hours. For practices in the Tri-Cities area, the firm combines a nearby office, a single named contact for each account and a documented compliance program.