Medical Billing Companies & Consultants in Centreville, VA

HTI Management, which also operates as HTI Medical Billing and is legally known as High Tech Images, Inc., is a revenue management firm. Since 1995 it has helped healthcare providers with their receivables and with claim denials. The company works mainly with solo practitioners and small group practices. The idea is that the doctors focus on treating patients and HTI takes care of billing and collections.

A Focused Scope of Work

Some billing firms branch out into staffing, debt collection, human resources or answering services. HTI says it does not. It keeps to one job, which is managing what practices are owed by insurers and patients. For a practice that wants a specialist billing partner rather than a general outsourcing vendor, that narrow focus may count for a lot.

Services and Workflow

HTI works to a set daily and weekly routine. Every day, the team sends out claims and checks payer responses. Each week, it handles reporting and money tasks. The main services are:

• Daily claim submission, both electronic and on paper HCFA forms, to primary and secondary insurers, plus billing of patient balances
• Patient statements mailed with postage paid and a return envelope included
• Analysis of explanation of benefits (EOB) documents to find payment problems
• Toll-free customer service lines for patients in English, Spanish and Korean
• Weekly reports and reconciliation, including insurance aging, patient aging, payment logs, deposit reconciliation and custom reports
• Banking of payments that arrive at the HTI office
• Online payment portals so patients of client practices can pay their statements

Specialties Served

The firm lists clients in many fields: family medicine, internal medicine, pediatrics, neonatal care, gynecology, endocrinology, foot and ankle care, audiology, mental health and anesthesia. Its patient payment pages name organizations such as a community neonatal group, an anesthesia practice and a psychiatric care provider. This suggests HTI handles both primary care and hospital-based specialties.

Team and Background

David Yang is the President and CEO. The company says staff turnover is low and that many employees have been there since the early years. It reports that team members average about eight years at HTI, which it puts at roughly 16,000 hours of billing work per person. HTI also says that when a client practice or its patients call, a member of HTI's own staff answers, not an outside call center. Support is offered in three languages.

HTI has two offices. One is in Westminster, Maryland, and the other is in Centreville, Virginia. The Virginia office serves practices in Northern Virginia and is also the support number for patients using the client payment portals. If you are comparing billing companies, HTI stands out for its long history, steady staff, multilingual phone support and clear daily and weekly schedule.