Medical Billing Companies & Consultants in West Jordan, UT

Overview

First Professional Services, often shortened to FPS or FPSC, is a billing firm in West Jordan, Utah. It concentrates almost entirely on ambulance and emergency medical services reimbursement. It does not serve a broad mix of physician practices. Instead, it builds its work around fire departments and EMS agencies, mainly in Utah and Nevada.

The company was started in 1988 and is a Utah corporation under local ownership. For more than three decades it has handled transport claims and advised agencies on how to run their billing programs.

The firm's offer to agencies is a clear division of labor. Crews and medics focus on treating patients, while FPS takes responsibility for turning documented transports into collected revenue. It describes itself as a strategic partner and adjusts its processes to each client's operations rather than applying a single template.

Services

FPS provides full revenue cycle management for EMS providers, covering the path from the first claim to the posted payment. Its published services include:

• Ambulance and EMS claims preparation and submission
• End-to-end revenue cycle management with automated payment handling
• Coding and compliance support for Medicare, Medicaid and private insurers, along with local and state rules
• Real-time reporting dashboards and analytics
• Collections management
• Billing for hazardous materials (HazMat) incidents
• ePCR implementation, data mapping and CAD-to-ePCR automation
• Billing consulting for fire and EMS departments

Each client works with a dedicated account manager. The website also offers patients online bill payment and insurance update tools, and it has a resource section for attorneys.

Technology

The company runs its billing on CentralSquare's Respond Billing System. This cloud platform connects with ImageTrend Elite and provides modular reporting and payer analysis. FPS credits its long relationship with ImageTrend for bringing that electronic patient care reporting software into Utah more than twenty years ago. ImageTrend Elite has since become the state's preferred ePCR platform. FPS's dashboards are designed to help agencies spot errors quickly, improve reimbursement and manage resources using current data.

Leadership and Team

Founder and president Dart McGregor has spent his career on ambulance claims, collections, billing technology and consulting work for many Utah fire departments. He played a central role in integrating ImageTrend ePCR across the state. General manager Michelle Bennett has been with the company for 30 years.

She oversees deposit reconciliation, weekly deposit summaries, human resources, software upkeep, ePCR mapping, onboarding of new clients and insurance claim work. Chief operating officer Kody McGregor holds a University of Utah degree in entrepreneurship and strategic communication. He leads improvements to technology and operations and also works on collections and HazMat billing.

Staff are trained to handle patient, payer and client inquiries and to follow HIPAA requirements. The firm cites long employee tenure as a factor in its clients' results.

What Sets It Apart

For agencies comparing vendors, FPS stands out for its narrow EMS focus, its regional presence and its hands-on review of client accounts. Saratoga Springs Fire & Rescue moved to FPS from a larger national billing company. The department reports that, in the first year, both its collection rate and the amount of collectible revenue rose more than 20 percent. It also highlights the team's responsiveness and its ongoing review of the account.