Medical Billing Companies & Consultants in Temple, TX

OS2 Healthcare Solutions, LLC, known as OS2H, is a revenue cycle management firm headquartered in Temple, Texas. Since 2014 it has supported physician practices, hospitals, surgery centers and other care organizations. Coding is where the company built its reputation, though it also runs a billing operation. It presents itself as a collaborator that walks beside clients through each stage of the revenue cycle, looking for weak spots and introducing sound practices that improve financial results.

What the Company Offers

A client can outsource the entire revenue cycle or choose only the pieces it needs. Available services include:

• Medical billing, with the team stepping in as a substitute for an internal billing department
• Medical coding covering emergency room facility and professional services, evaluation and management levels, observation stays, same-day surgeries, infusions, inpatient and outpatient encounters, and ancillary services
• Risk adjustment coding, which the firm names as its main area of expertise
• Secondary audits that review the work of current coders, whether they are on the client's payroll or belong to another coding vendor
• Customized instruction on coding, compliance and documentation
• Clinical documentation coaching for executives, physicians, documentation specialists and coders
• Accounts receivable and denial management, purchased alone or with a larger package

Risk adjustment gets the most attention. Its coders have handled more than 500,000 charts since 2014, spanning home assessments, Medicare and commercial plans. From 2015 onward, the firm has prepared and placed over 200 coders to cover peak insurance periods. Organizations curious about the technology can ask to see a demonstration of the Apollo portal.

How the Work Gets Done

Clients are not required to change systems. OS2H personnel learn the customer's EHR or EMR environment and work within it from the Temple office, which lets the client monitor progress and output. The firm keeps all work onshore.

Fees can be structured per chart or as a percentage, and the company states that it is paid only when its clients are. A Client Relations Manager is accessible around the clock. The firm sets a floor of 95 percent accuracy, and turnaround expectations are worked out to suit each organization.

Coders follow HIPAA and prevailing industry standards. Their reference tools include the AHA Coding Clinic and additional learning programs, and certified AAPC professionals in management, lead and audit roles oversee quality.

Leadership and Education

Founder and CEO Melissa Freeman has spent more than ten years pushing for change in medical coding and revenue cycle practice, working with insurance plans, hospitals and physicians. The company credits her advice with helping clients regain millions of dollars in lost revenue while reducing compliance exposure. The business is both veteran-owned and woman-owned, and its guiding values draw on a military background.

In 2015 Freeman established OS2U Training and Development Center, a sister company that is an AAPC-approved education provider. Its curriculum combines instruction from field experts, live chart practice and professional development. Students who hold a 95 percent course average and earn at least 80 percent on the certification exam can be considered for OS2H contracts. Most of the risk adjustment coders are graduates, which gives the firm a reliable pipeline of people trained to its methods.

For buyers focused on supplier diversity or government procurement, OS2H lists several certifications. These include federal small disadvantaged business, economically disadvantaged women-owned, veteran-owned, minority, disadvantaged, local small business and historically underutilized business designations. It also holds a CAGE code and NAICS codes covering insurance-related activities, accounting, general management and office administration.