Medical Billing Companies & Consultants in Osceola Mills, PA

Healthcare Billing Consultants, Inc. (also called HBC Inc.) is a practice management and billing firm based in Osceola Mills, Pennsylvania. It has been in business since 1986. It works with physicians and medical practices that want to hand off the administrative side of running a practice, from claims and collections to technology support, so clinicians can spend more of their attention on patients.

Background

Two nurses, Evelyn Witters and Georgia Irvin, started the firm. Both had managed offices for multi-specialty groups before. The company's early growth came as area hospitals recruited new doctors to the region and needed a partner who could get revenue flowing quickly for those new practices. Beyond billing, the founders helped physicians set up offices, screened and interviewed staff, and built procedures for capturing charges. The company has grown on purpose and at a measured pace, adding employees only when client volume called for it. Many of its staff come from the local community, and it says referrals from the regional medical community have been a steady source of new clients.

Billing and revenue cycle services

HBC Inc. handles the whole claims cycle for client practices. Its billing work includes:

• Entering patient demographics and insurance details
• Charge capture and coding with current CPT, HCPCS and ICD-10 codes
• Using modifiers to get correct reimbursement
• Filing claims both electronically and on paper
• Insurance appeals, redeterminations and follow-up on denied claims
• Posting payments and handling deposits
• Patient statements sent monthly, plus financial reports tailored to each practice
• Accounts receivable oversight and a toll-free line for patient and client questions

The company also supports a lock box setup. In this arrangement, a bank receives a practice's mail and payments, deposits the funds and scans the documents. HBC staff review those images every day to apply payments and respond to payer requests or denials. Once the lock box is set up, HBC contacts carriers to send their correspondence to it. The firm presents this as a way to track payments better, spend less time on banking and lower the risk of embezzlement.

Technology and consulting

For practices moving to electronic records, HBC offers certified EHR software that links to its billing module. Features include creating and tracking orders, checking drug interactions through drug utilization review, following up on tasks, electronic prescribing, and scanning documents to cut down on paper charts. A hosted, server-based EMR lets practices spend less on hardware while connecting electronically with labs, pharmacies, insurers and other clinicians. Together with Focal Tech Inc., HBC also provides IT services. These include network and wireless setup, security analysis, installing firewalls and VPNs, secure remote access, data backup, PC repair, email configuration, and website design and hosting.

Its consulting work, aimed at strengthening revenue cycle results, includes chart reviews, sessions where certified coders meet with providers to find missed revenue, reviews of how office staff work, and changes to appointment scheduling. Its Performance Dashboards module is an add-on that gives physicians and administrators graphical views of financial and clinical data. It also offers custom reports, export to Excel or Access, and tracking of trends and cash flow. It also supports the clinical reporting tied to pay-for-performance incentives, ICD-10 compliance and meaningful use. HBC describes itself as an extension of each client's practice. It stresses working closely with physicians and their staff and treating patients courteously when they call about their accounts.