Medical Billing Companies & Consultants in Salem, OR

Based in Salem, Oregon, Cherry Medical Billing Solutions focuses exclusively on managing reimbursement for mental and behavioral health providers. Sheryl Nofziger, who founded the business, personally oversees its operations. The company exists to take insurance administration off the plates of therapists and prescribers so they can devote more time to their patients.

Practices looking for a partner that understands counseling and psychiatric claims specifically, as opposed to a vendor that handles every medical specialty, may find this firm well suited to their needs.

Who It Serves

Its clients are primarily solo practitioners and smaller group practices within the mental health field. The company lists the following clinician categories among those it supports:

• Psychiatrists, along with nurse practitioners specializing in psychiatry
• Psychologists in clinical practice
• LCSWs (licensed clinical social workers)
• LMFTs (licensed marriage and family therapists)
• LPCs, LPCCs, and LMHCs working as professional or mental health counselors

Billing and Revenue Cycle Services

At the center of what the firm provides is complete oversight of the claims process. Each day, both primary and secondary claims are examined prior to submission so that data-entry errors can be corrected before they trigger a denial. For practices that still rely on paper forms, the company can transition them to electronic filing, which speeds up payment.

It will also put together prior authorization requests and the supporting paperwork for single case agreements with insurers when a situation calls for it. In addition, patient records are audited for gaps or errors in demographic and coverage details, since those omissions are a common cause of rejected claims.

Once a claim has been sent, the firm handles the downstream work as well. Payments from remittance advice (EOBs) and contractual write-offs are posted to patient accounts no more than one day after the paperwork has been scanned.

Each week, staff chase insurer balances that have gone unpaid beyond 30 days, and any denial is examined and appealed the same day it arrives. Practices receive periodic reports covering accounts receivable, how many past-due claims are currently in the appeals process, and total collections, plus an in-depth look at the insurance aging report every month.

Sending patients their monthly statements is included too. While the company has previously helped providers with credentialing and enrollment with insurers, it has put that offering on hold, as numerous commercial and state plans have stopped taking on new contracts for the time being.

Working Style and Background

Nofziger has spent more than a decade handling claims and code assignment for mental health providers. Since she manages client accounts herself, practices work with a single dedicated contact and can get in touch through email, text message, or a phone call whenever something comes up.

The firm characterizes its work as certified, prompt, precise, and efficient, with a goal of keeping fees affordable while relieving clinicians of paperwork and the need for additional office staff. According to public records, the company was founded toward the end of 2022 and operates as a sole proprietorship.

Prospective clients should be aware that the firm has paused intake of new accounts for now while it completes setup for clients it recently brought on. Interested practices are still welcome to send questions or request a consultation for when enrollment resumes. For mental health practices that would rather work closely with a specialist than with a large outsourced billing department, Cherry Medical Billing Solutions represents a concentrated, Salem-area option.