Medical Billing Companies & Consultants in Newburgh, NY

Crossroads Billing Services is an outsourced medical billing firm headquartered in Newburgh, New York, working with healthcare organizations across the Hudson Valley region as well as in other areas. Founded in 1993, the company takes on claims, collections and receivables work so that provider offices can spend less time on administrative billing tasks and keep their income arriving steadily. It reports a collection rate above 90 percent for the accounts it handles.

Who They Serve

The firm organizes its work around several types of healthcare clients, each with its own reimbursement rules and payer mix:

• Physician practices and other medical providers
• Ambulance and emergency medical services agencies
• Chiropractic offices
• Behavioral health practices and agencies

Because its client base includes both private practices and agency-style organizations such as EMS providers, the team is accustomed to very different billing workflows, from office visits to patient transports.

Services

Crossroads delivers a complete outsourced billing function rather than a software product. Its core offerings include:

• Medical billing and claims processing
• Revenue recovery on outstanding balances
• Patient accounting
• Receivables management
• Claim and denial management, with every claim followed until it is reconciled
• Monthly reporting to clients
• Billing consultation and management support
• A no-cost initial consultation and review of a provider's existing billing

How They Work With Clients

The company presents itself as a seamless part of each client's own operation, aiming to be as reachable as an in-house biller working down the hall. Accounts are supported by a team instead of a single person, which the firm says shields cash flow from disruptions caused by vacations, sickness or staff departures. There are no setup charges to begin service; fees depend on the work actually performed. Client testimonials published by the company point to timely monthly reports, approachable management and long-standing relationships, with one practice noting it has relied on the firm since 2016 and another describing a connection dating back to the company's founding.

Background and Differentiators

Over roughly three decades, the business has expanded by building a record of results for a widening group of providers. Its staff collectively bring more than 80 years of experience in healthcare billing and reimbursement, and a dedicated client relations contact handles new inquiries. All billing personnel work from the Newburgh office, and the company states that it does not send work to offshore billers, a point that may matter to providers who prefer locally based handling of their accounts. Its approach centers on individual attention, quick replies and a partnership-style relationship, with a stated goal of answering inquiries within a day.

Based in Newburgh, New York, Healthcare Billing Service of NY (commonly called HBS of NY) is a medical billing firm with a tightly defined specialty. Its parent organization, known as CBHV, is an accounts receivable business that started out in 1974 and operates under the legal name Collection Bureau Hudson Valley, Inc. HBS of NY came into being in 1987 to support healthcare providers, and over the years it has concentrated on a particularly demanding corner of medical reimbursement: bills connected to workplace injuries and car accidents.

Who They Serve

Clients include hospitals, doctors' offices, groups made up of several providers, and other acute care facilities whose patients' treatment is covered by workers' compensation or by New York's no-fault automobile insurance program. Accounts of this kind tend to bring heavier documentation requirements, disagreements over eligibility, and drawn-out delays before any money arrives. Billing departments inside a practice or hospital frequently find it difficult to keep up with these files while also managing everyday commercial and government payer claims. HBS of NY positions itself as an external partner that assumes responsibility for this segment, freeing in-house employees to attend to the remainder of the revenue cycle.

Services

Rather than marketing a wide range of general billing functions, the firm devotes its attention to collecting on this particular type of claim. Its offerings cover:

• Collecting reimbursement on workers' compensation cases
• Obtaining payment on no-fault and other accident-related accounts
• Sorting out disputes over insurance coverage and eligibility
• Getting benefits authorized on behalf of the provider
• Telephone outreach to insurers and to patients
• Managing accounts for outpatient, inpatient, implant and ambulatory surgery services
• A web-based payment option for patients

How They Work

HBS of NY characterizes its method as personal and relationship-driven. Team members reach out by phone to insurers and patients and push past bureaucratic barriers to pinpoint what is holding a claim up. Where a coverage or eligibility question is the source of the delay, staff step in for the provider to obtain benefit approval and get reimbursement flowing again. According to the firm, the aim is to convert dormant accounts into a dependable revenue stream for the facility or practice. It also emphasizes maintaining courteous, professional interactions with clients and patients alike.

Background and What Sets Them Apart

Organizations evaluating vendors may be drawn to the pairing of a focused niche with a long-standing parent business. Through its connection to CBHV, HBS of NY benefits from roughly fifty years of receivables management experience, while its own work in healthcare billing dates to the late 1980s. The company says its employees are seasoned professionals dedicated to serving providers. HBS of NY is located on North Plank Road in Newburgh, close to CBHV's office, which sits on that same road. Providers seeking an all-purpose billing outsourcer might consider its range too limited. For those whose main challenge lies in workers' compensation and no-fault receivables, though, the firm offers a team built specifically around that issue, with background handling both facility and professional claims.