Medical Billing Companies & Consultants in Baldwinsville, NY

MultiMed Billing Service is a revenue cycle company in Baldwinsville, New York, just northwest of Syracuse, and it works only for emergency medical services organizations. It does not take on physician practices or hospitals. Limiting its clients to ambulance providers lets the firm build deep expertise in a reimbursement area with its own coding rules, documentation requirements and payer quirks. Its clients include volunteer corps and county-level agencies, and the company says it serves more than one hundred EMS organizations across the country.

Billing services

The core offering is outsourced claims processing for both ground and air ambulance transports. In the usual workflow, an agency sends in its patient care charts. MultiMed then codes and files the claims and collects payment from insurers and patients for the agency. Key elements include:

• Claim coding by credentialed ambulance coding specialists
• Electronic claim filing and follow-up with payers
• Compatibility with several electronic patient care reporting (ePCR) platforms
• Hosted ePCR built on ZOLL software
• An online portal where patients can pay their bills
• An encrypted, HIPAA-compliant messaging tool
• A call center staffed in the United States
• Billing rules set up to match each client's preferences

Reporting is another part of the service. Clients can get trip data, histories for individual accounts, summaries by payer, and visual charts. Reports are sent automatically as spreadsheets, CSV files or PDFs over encrypted channels. A finance unit led by Liz Griffith handles onboarding, payer enrollment and revalidation, EFT and ERA setup, and month-end work.

Training and compliance

Unusually for a billing office, MultiMed employs a clinical educator who runs on-site sessions and webinars for agency managers and crews. Topics include telling ALS1 apart from ALS2 levels of service, specialty care transports, signature rules and proper billing forms, physician certification statements, and reviews of crew documentation with feedback. The company also teaches CPR, ACLS and PALS, provides continuing medical education, and presents at industry conferences around the country. It keeps a compliance attorney on staff and puts a strong emphasis on filing claims correctly.

Background and team

Bill Long founded the company in 1989, which makes it one of the earliest dedicated ambulance billing firms in the U.S. Before that, he spent two decades working on claims at a major insurer, and he has completed HBMA's Certified Executive program. Senior Vice President William Shipman joined in 1994, focuses on EMS data analysis and is active in UNYAN. Operations Director Emily Lester has led the claims representatives and has been with the firm since 1995. Vice President John Lester is a paramedic with more than 17 years of field experience, and he runs IT, remittance processing and training. Staff stay with the company for more than ten years on average, and the firm has appeared on regional CNY Economic Champion and Best Places to Work lists.

For buyers, the main differences are the exclusive EMS focus, the dedicated claim representative assigned to each account, and in-house clinical training. MultiMed also does advocacy work. It has met with state legislators and joined letter-writing campaigns on topics including Medicaid crossover payments, reimbursement for air transports and direct payment to providers.