Medical Billing Companies & Consultants in Ridgefield, NJ

HSS Services, which also operates under the name HSS Billing, is a medical billing and revenue cycle firm headquartered in Ridgefield, New Jersey, in Bergen County. The company works with physician practices across New Jersey and New York, ranging from solo doctors to larger multi-provider groups, and positions itself as a single outsourced partner for the administrative work that sits between delivering care and getting paid for it. Its history spans more than two and a half decades of supporting specialty medicine.

Services offered

The firm groups its offering into four core areas that can be bought together or matched to what a practice actually needs:

• Medical billing - designing and running a claims process tailored to each client, aimed at reducing the paperwork load on office staff and strengthening revenue and margins.
• Medical collections - a HIPAA-compliant workflow that ties together charge entry, payment posting, follow-up on outstanding balances and ongoing tracking of accounts.
• Practice management - round-the-clock, secure online access to a combined billing and practice management platform, so clients do not need to build out significant in-house IT systems.
• Appointment scheduling - a hosted scheduler that HSS configures around each office's workflow and that can connect to an existing billing system or electronic medical record.

Specialties served

Rather than presenting itself as a generalist, HSS highlights experience with several procedure-heavy specialties where coding and payer rules tend to be complex. These include anesthesia, general surgery, hand surgery, pain management and podiatry. Buyers in these fields may find value in a vendor whose leadership has direct ties to the specialty community; for example, the company's chief executive belongs to a professional society devoted to pain practice management.

How HSS works with clients

HSS starts engagements with a no-cost consultation and offers custom quotes, which suggests pricing and scope are set per practice rather than through fixed packages. Clients are given dedicated portals: physicians have a doctor login for reviewing their accounts and data, and a separate patient login is available for the practice's patients. A technical support channel is maintained for users of the hosted software, and the scheduling and practice management tools are delivered as web-based services so practices can reach them at any hour.

Background and leadership

The company is led by co-founder Steve Sy, who serves as president and chief executive and has directed the firm's physician practice and receivables management work for roughly 27 years. He sets the long-range direction for growth, innovation and technology, and he is a member of the HBMA, the national trade association for healthcare billing companies. Client relationships are overseen by Robbie Jaffar, Director of Client Services, who joined HSS in 1997 and brings more than two decades of healthcare industry experience, including familiarity with how billing regulations differ from state to state.

For practices comparing billing vendors in the Jersey City area and wider New York metro region, HSS offers a combination of long tenure, a stable leadership team, HIPAA-focused processes and a bundled set of billing, collections, scheduling and practice management tools from one provider, with particular depth in surgical and pain-related specialties.