Medical Billing Companies & Consultants in Manchester, NH

Orchard Medical Management is a firm based in Manchester, New Hampshire, that has worked with privately owned medical practices since 2004. Its main focus is the financial side of running a practice, with revenue cycle management at the center, so that physicians and clinical staff can spend more of their time with patients. Most of its roots and clients are in New England, but the company says it also works with healthcare organizations in other parts of the United States.

Who They Serve

The firm works with many kinds of outpatient organizations. It reports serving close to 80 client locations and over 500 individual providers in the region. Its clients include:

• Federally qualified health centers (FQHCs)
• Primary care groups
• Specialty practices, including gastroenterology
• Physical therapy clinics
• Small independent offices as well as large multi-site groups

In New Hampshire, Orchard says it handles revenue cycle work for the state's biggest FQHC and its biggest independently owned gastroenterology practice. It also serves a physical therapy group with nine locations, the largest such group in the state. Even with these large accounts, the company says it was set up to serve practices of any size.

Medical Billing and Revenue Cycle Services

Orchard's revenue cycle team includes certified coding staff and billing specialists. They manage the work from charge coding through collections, with the stated goals of raising collections and cutting claim denials. Related services include credentialing and re-credentialing providers with insurance payers. The firm also offers Patriot Pay, a patient accounts receivable program meant to raise patient payment rates without adding work for front-office staff. Orchard tracks results through key performance indicators, regular reporting and structured feedback loops. It also builds custom executive dashboards that give practice leaders a near real-time view of financial and operational numbers.

Broader Practice Support

Beyond billing, Orchard presents itself as a full back-office partner. Clients can add help with budgeting, staffing and adding new services; financial management and bookkeeping; human resources, employer benefits and payroll; and risk and insurance management, including malpractice and cyber coverage. Other options include group purchasing of medical supplies, materials management through its Henry Schein alliance, merchant payment processing, negotiation of utility rates, property maintenance and outsourced marketing such as local SEO, website upkeep and social media.

Background and Approach

One thing that sets Orchard apart is that it runs its own outpatient network of surgery centers, imaging, urgent and primary care clinics, and physical therapy locations. The company says this gives it direct experience of the pressures its clients face. Its president, Matthew P. Kaplan, co-founded Patriot Health Partners, which provides management services to independently owned practices in northern New England. He holds an MBA with a healthcare focus from Southern New Hampshire University. Client services are led by Senior Director Jordin April, whose background is in healthcare administration and insurance receivables. The firm's stated values are care, integrity, perseverance and steady daily execution, and its stated mission is to help keep private practice viable.