Medical Billing Companies & Consultants in Raleigh, NC

Complete Medical Billing & Advocacy, often shortened to Complete MBA, is a medical billing agency based in Raleigh, North Carolina. Since 2011 it has worked with healthcare providers who want to hand off their billing and revenue cycle so that they can spend their time with patients. The firm sees billing as one of the most important jobs in any practice. It aims to help providers stay financially healthy as payer rules and industry requirements keep changing.

Services for Providers

Its services cover the financial side of running a practice, from getting set up with payers to collecting overdue balances. The company's goals are to make office workflows simpler, cut down on claim mistakes and improve cash flow. Its main offerings include:

• Revenue cycle management, covering claims from start to finish
• Credentialing for providers joining insurance networks
• Accounts receivable recovery for past-due and unpaid claims
• Consulting on billing processes and practice operations

Who They Serve

Client feedback on the website shows the firm working with smaller practices and solo clinicians, especially in therapy and mental health. A licensed clinical mental health counselor and an occupational therapist both left reviews. The site also has a section with North Carolina behavioral health billing and revenue cycle updates, which suggests this field is a particular focus.

One counselor wrote that the founder not only does the billing but also teaches them how to handle parts of it themselves. That is a useful option for providers who want to understand their own billing instead of handing all of it off.

Approach to Client Work

Complete MBA presents itself as part of the client's own team, not a distant outside vendor. It shapes its work around how each office already runs and aims for long-term working relationships. The company says it focuses on fast turnaround and personal attention. It also stresses keeping patient and practice data secure and confidential. Its stated values are accuracy, integrity, teamwork, efficiency, security, customer service and education. It also lists continuous improvement and empathy among its principles.

Background and Credentials

Shontel Littles founded the agency and serves as its CEO. She is a Certified Medical Biller and has been approved by the AAPC to teach medical billing. She has spent 28 years in healthcare in both clinical and administrative roles, so she knows the patient-care side as well as the business side.

She has built a team of certified medical billers and coders to support clients. Her motto is that providers should focus on their strengths and delegate the rest. That idea shapes how the firm works with practices that want to spend less time on paperwork and more on care.